It manager

Job Title: IT Operations Manager Job Overview: The IT Operations Manager is responsible for overseeing the effective performance of IT services, ensuring high-quality delivery and optimal utilization of resources.

Key Responsibilities

• Develop and enforce policies/procedures for computer systems operation and data processing
• Oversee the hiring and training of IT service technicians and operators
• Direct the operations of IT service representatives to ensure efficient job duties
• Evaluate and ensure availability of required hardware, software, and tools necessary for quality IT service
• Analyze organization's IT structure to identify operational leaks and improve processes
• Conduct inspections to guarantee operational IT equipment and workstations
• Maintain and repair faulty machines, or oversee replacement as needed
• Communicate with clients to understand requirements and facilitate meeting their needs
• Conduct forecasts to identify potential future IT challenges and minimize risks
• Work within objectives to achieve set targets
• Stay updated on hardware, software, and general IT systems through studies and educational programs
• Install and setup IT workstations and network
• Supervise customer service team to ensure compliance with customer service standards and procedures
• Maintain accurate inventory of hardware, software, and technological tools
• Recommend action plans to management for improved services
• Ensure security and integrity of information database

Requirements

• Experienced professional in the field of IT with deep knowledge of managing computer systems
• Proficient in fixing issues, maintaining systems, and modifying IT components as per requirement
• In-depth knowledge of handling all network system requirements
• Professional education in IT and related fields with emphasis on system management and control
• Fluent collaborator with knack for coordinating with team members
• Impeccable command of networking, communication, and soft skills