Detalhes do emprego
Responsibilities:
- Ensure full availability of Service Desk telephone and email support during shift.
- Provide telephone and email support for clients and users.
- Pro-actively monitor support mailboxes and log in the system.
- Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool.
- Create, document, and review work instructions to help deal with similar incidents and requests.
- Take full ownership of all open Incidents and Service Requests and update them on a daily basis as minimum.
- Secondary education in IT or related field.
- Current Microsoft or Cisco certifications backed with practical hands-on experience (MCITP, MCTS, CCNA, and CCNP).
- Experience with BES and Blackberry support.
- At least 1 year support of Cisco IPT systems.
- Troubleshooting and problem analysis skills.
- Experience with HP Service Manager is a plus.
- Operational experience in maintaining complex IT environments.
- Excellent English written and verbal communication skills.
- Knowledge of Arabic is a plus.
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Hiring company
ABC Consultants
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