Senior Officer- Bancassurance OPS (Emiratized Role)
Full time
na First Gulf Bank PJSC
no
UAE
Publicado em February 2, 2025
Detalhes do emprego
Senior Officer- Bancassurance OPS (Emiratized Role - Part Time)
- Full-time
- Sub Division: Group Operations
- Division: GCOO
- The role holder is responsible for ensuring that client onboarding to FAB books (Bancassurance) is of good quality and compliant with the UAE Central Bank and Bank’s Policies and Procedures. The role leads a team in ensuring that customer details are captured in a professional, accurate, and meaningful manner in the relevant system.
- In line with set KPI and performance objectives, maintain 100% accuracy and error-free work.
- Follow all relevant departmental policies, processes, standard operating procedures, and instructions to ensure work is carried out in a controlled and consistent manner.
- Demonstrate compliance with the organization’s values and ethics at all times to support the establishment of a value-driven culture within the bank.
- Contribute to identifying opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.
- Accept and process all provider documentation pertaining to Bancassurance Ops.
- Conduct suitability checks on all Bancassurance provider applications for completion and accuracy as per the risk & compliance checklist.
- Dispatch all provider documents to the provider daily.
- Set up Standing Instructions for the debit of the premiums in BA System.
- Report collected premiums to the Service Providers regularly.
- Process Adhoc Debit instructions from customers for failed premiums.
- Secure funds for Banca logged-in cases if applicable and initiate the transfer of funds to the respective providers.
- Update any changes in the Standing Instructions as per customer or provider requests.
- Cancel Standing Instructions as per requests from customers, RMs, or compliance and inform the provider.
- Process Staff Free premium as per the policy (campaign time).
- Transfer funds to Nostro A/Cs/CB Accounts and provider accounts via TBO & follow up.
- Process reversals of funds due to cancellations and coordinate with the relevant team for processing.
- Manage POS manual debits for SI/Adhoc and reconcile against NI report, transferring to respective insurance providers.
- Process Reinstatement, Decrement, and Top-Up.
- Handle Not Taken Up (NTU) and canceled cases from the effective date and inform the provider.
- Check and act on Banca helpdesk emails, forwarding to concerned sales/providers/Banca ops/servicing unit and inter-departments.
- Manage Banca Helpdesk for query management related to Banca Ops.
- Reconcile accounts of internal insurance provider’s subscription/suspense account and insurance provider’s FAB accounts.
- Check Standing Instruction Schedules for premium collection.
- Follow up & coordinate with Sales Support/Retention Team for any pending documents related to Banca applications and maintenance documents.
- Generate Call Back Reports.
- Format Call Back Scripts for different products and obtain approval prior to introducing a new script.
- Conduct Call Back Checks to ensure customers understand the basic features and risks associated with the purchased product.
- Verify policy document delivery through call back.
- Coordinate with RM to activate inactive accounts in case of live policies attached.
- Coordinate with RM for closure of dormant accounts with no live policy attached.
- Proof for RMU and KRI on a monthly basis (Banca).
- Process General Insurance policy issuance and renewals.
- Process General Insurance policy cancellations and reversals.
- Process Monthly Banca bookings for OTC and SIP.
- Reconcile Banca commissions for SIP and OTC.
- Reconcile accounts/transactions – SIP and OTC.
- Ensure adequate training is provided to all sales & sales support staff to improve documentation quality.
- Perform any other duties designated by the Department Supervisor/Manager.
- Prepare scenarios and UAT test cases for all system improvements on BA System.
- Provide inputs for timely and accurate sub-departmental statements and reports to meet FAB’s and departmental requirements, policies, and standards.
- Ensure escalation of any identified risk and suggest and implement mitigating actions and controls to safeguard the bank.
- Maintain timely and effective communication with internal customers, protecting the bank's reputation.
- Identify risks and recurring issues and ensure escalation to the Supervisor/Line Manager/Department Head, participating in designing mitigating factors.
- Periodically review staff job functions and ensure all staff within the unit are fully aware of processes facilitating job rotation.
- Maintain professionalism and effective communication with colleagues within the Unit and all other Departments.
- Adhere to individual duties and responsibilities while supporting the team to deliver service excellence.
- Ensure all staff can deliver assigned tasks, including on-the-job, technical & soft skill training and development.
- Manage workflows efficiently with available resources without compromising risk and services. Provide improvement suggestions to enhance quality and efficiency, resulting in the best customer service.
- Maintain a highly efficient turnaround time.
- Bachelor's Degree preferably in Commerce, Banking, Finance, or Economics.
- 1-2 years of relevant experience in the Banking sector.
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