Technical Support Specialist - Connectivity | EMEA

Who we are is what we do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers. Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities. Why should you be part of our success story? A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies. We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader. As a Technical Support Specialist, you’ll be the bridge between frontline teams and engineering, ensuring customer satisfaction through efficient issue resolution. In this role, you’ll tackle complex technical challenges, refine escalation processes, and collaborate with global teams to deliver exceptional support.

What you’ll do

• Efficiently work through tickets and escalations via Jira and Slack, operating at Deel Speed!
• Leverage your strong technical skills to diagnose, troubleshoot, and resolve complex issues.
• Provide clear, concise, and actionable updates to internal teams about technical problems.
• Work closely with product, engineering and other global teams to resolve escalations.
• Specialize in different business areas like Payroll and become a subject matter expert.
• Help refine processes to enhance operational efficiency and reduce repetitive escalations.
• Create and maintain knowledge base articles to empower frontline teams.
• Continually learn the Deel platform, keeping up to date with product features and changes.
• Achieve and exceed multiple performance-related targets.
• Participate in ongoing product training and process improvement initiatives.

Who you are

• 3+ years of experience diagnosing and troubleshooting technical issues in a startup or fast-paced environment.
• 1+ year of experience in Customer Support roles.
• Fluent in both written and verbal English.
• Based in APAC to align with team needs.
• Strong analytical skills, attention to detail, and a proven track record of resolving technical issues.
• Experience using SQL, RESTful APIs and debugging tools (eg. Postman, Chrome DevTools).
• Basic scripting knowledge (eg. Python, Node.js) and ability to read and understand code.
• Proficiency in analyzing application logs using monitoring tools (eg. Datadog, Splunk, New Relic).
• Familiarity with ticketing systems (eg. Zendesk, Jira) for issue tracking.
• Ability to explain technical concepts in simple terms to non-technical stakeholders.
• Use initiative in identifying trends and/or process improvements.
• Have previously embraced remote work, capable of working independently and self-motivated.
• Must be based within EMEA region.

Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page . Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation. #J-18808-Ljbffr