Senior Technical Support Specialist

Full time na a Laimoon Verified Company no Saudi Arabia

Publicado em January 30, 2025

Detalhes do emprego

Responsibilities

Install and configure computer systems, applications, and hardware within the company H.Q. - Stores - Warehouses

Research and identify solutions to software and hardware issues and diagnose and troubleshoot technical matters, including account setup and network configuration.

Manage, maintain, and repair IT systems for all departments.

Resolving network issues.

Testing and evaluating new technologies.

Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.

Maintain jovial relationships with clients.

Prepare accurate, clear, and timely reports.

Prioritize work and set expectations for all incidents and requests.

Document knowledge-based tech notes and articles.

Analyze, troubleshoot, and resolve reported issues (software, hardware, and processes) using a logical and systematic approach.

Document all support incidents for data reporting purposes.

Provide day-to-day desktop support.

Additional projects and duties as required to support the growth of the IT department.

Manage external support with vendors and internal departments.

Oversee the development of and validate business functional requirements.

Manage small/medium-sized projects.

Validate resource requirements and develop cost estimates.

Identify and escalate issues as needed.

Requirements

Bachelor's degree in computer science or computer engineering

Two to three years of experience in the same field

Work under pressure.

Flexible personality

Must possess a strong work ethic, be self-motivated and reliable.

Excellent written and verbal communication skills.

Able to demonstrate leadership skills and take ownership of customer issues reported.

#J-18808-Ljbffr Technical Support & Administration

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Confidential

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Senior Technical Support Specialist

Detalhes do emprego

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Hiring company

Confidential

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