Front Office Manager

Full time na a Laimoon Verified Company no Qatar

Publicado em January 29, 2025

Detalhes do emprego

Front Office ManagerHilton Salwa Beach & Villa location Doha, Ad Dawḩah, QatarCategory: HotelFull-timePosted: Dec 15th 2024JOB DESCRIPTIONA Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Oversee the entire Front Office operation to maintain high standards.Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.Set departmental objectives, work schedules, budgets, policies, and procedures.Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.Maintain good communication and working relationships with all hotel departments.Monitor staffing levels to meet cover business demands.Conduct monthly communication meetings and produce minutes.Manage staff performance issues in compliance with company policies and procedures.Recruit, manage, train and develop the Front Office team.Comply with hotel security, fire regulations and all health and safety legislation.Act in accordance with policies and procedures when working with front of house equipment and property management systems.Assist with other departments, as necessary.Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:A degree or diploma in Hotel Management or equivalent.A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector.High level of IT proficiency.High level of commercial awareness and sales capabilities.Experience of managing people and developing people.Previous experience of managing a department and Profit and Loss account.Excellent leadership, interpersonal and communication skills.Accountable and resilient.Commitment to delivering a high level of customer service.Ability to work under pressure.Excellent grooming standards.Flexibility to respond to a variety of work situations.Ability to work on your own and as part of a team.It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Familiar with Property Management Systems.A degree or diploma in Hotel Management or equivalent.Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in

#J-18808-Ljbffr Operations & Business Administration

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Hiring company

Confidential

Improve your chance to get this job. Do an online course on Receptionist starting now.

Level 3 Diploma in Telephone Receptionist Alpha Academy

AED 92
~~AED 1,249~~

Duração: Upto 11 Hours

Enrol
Office Admin & Receptionist Diploma Alpha Academy

AED 92
~~AED 1,396~~

Duração: Upto 2 Days

Enrol

See all courses

See All Front Jobs

Front Office Manager

Detalhes do emprego

Apply safely

Hiring company

Confidential

QA-Doha-A065-ESG-Manager - Government Relations

Head - Subsurface Data Management

Hook-up Manager

SR. MARKETER (POLYMERS)

SR. MARKETER (UREA)

Head of Safety Culture & Training, Qatar

Directional Systems - Doha - Qatar

Trading Risk professional

Control Engineer - Maintenance

SR. DESIGN DRAFTSMAN

Industrial Hygienist Specialist

Expeditor - Oil and Gas - Qatar

Telecom Engineer

Senior Analyst (Cyber Security)

Panel Operator

Head of Center of Excellence, Qatar

Head of Center of Excellence, Qatar

Head of Center of Excellence, Qatar

Senior Electrical Technician

Empregos

Cursos/Formação

Localização

Follow us

Início Qatar Front Office Manager

Início Qatar Front Office Manager

Front Office Manager

Detalhes do emprego

Apply safely

Hiring company

Confidential

Similiar Jobs that might interest you

QA-Doha-A065-ESG-Manager - Government Relations

Head - Subsurface Data Management

Hook-up Manager

SR. MARKETER (POLYMERS)

SR. MARKETER (UREA)

Head of Safety Culture & Training, Qatar

Directional Systems - Doha - Qatar

Trading Risk professional

Control Engineer - Maintenance

SR. DESIGN DRAFTSMAN

Industrial Hygienist Specialist

Expeditor - Oil and Gas - Qatar

Telecom Engineer

Senior Analyst (Cyber Security)

Panel Operator

Head of Center of Excellence, Qatar

Head of Center of Excellence, Qatar

Head of Center of Excellence, Qatar

Senior Electrical Technician

Porque está a reportar esta oferta?

Laimoon Job Alert fresh jobs directly from websites*

Empregos

Cursos/Formação

Localização

Follow us