Kids Club Attendant
Full time
na Mandarin Oriental Hotel Group Limited
no
UAE
Publicado em January 28, 2025
Detalhes do emprego
To serve the needs of the business, our guests and our colleagues by helping providing services in the Little Nomads kid’s club.
Responsibilities
- Participate in the smooth running of the Little Nomads Kids Club department on a day-to-day basis to achieve the highest possible levels of guest satisfaction.
- Create new, unique and interesting activities that draw upon the best cultural, sporting, or other offerings of the area in which the hotel is located. Help make the kids club offering a point of competitive advantage for the hotel. Ensure outsourced service providers maintain standards.
- Have complete knowledge of the products and services offered by the hotel, particularly all the kids club activities.
- Lead the implementation of all health and safety codes, ensuring full and complete care of children.
- Execute the Little Nomads activities program.
- Ensure that all activities are performed in a safe environment using proper safety techniques.
- Use qualified attendants in all areas where relevant qualifications are required (e.g., Lifeguard).
- Monitor the success of the activities programs through participant numbers and guest feedback, making necessary adjustments to maintain high-quality, fun-filled, and original programs for hotel guests and kids.
- Prepare and circulate clear information to guests about the events offered by the hotel in conjunction with Mandarin Oriental Jumeira, Dubai Concierge.
- Work closely to promote our Spa offering to maximize guest satisfaction and hotel revenue by enabling our guests to experience our spa.
- Keep all equipment clean and well-maintained in the kid’s club.
- Develop and maintain a strong working environment with other departments.
- Ensure proper accounting procedures are followed when collecting and charging fees for the kid’s club.
- Drive revenues for the department.
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