Complaint Handler

Huntswood has an amazing opportunity for customer service professionals to join a growing campaign as a Complaint Handler in the utilities industry. With start dates in February, this role comes with all the great benefits and bonuses of working with Huntswood and a chance to grow within this industry. Working in our busy call centre operation your will be taking calls from customers to resolve their complaints to the satisfaction of the customers, business and regulator. This could be about bills, metering, appointments or the service the customer has received. Using you customer service skills and complaints knowledge you will also be calling customers who want to discuss the resolutions and discuss next steps. Start Date: February 2025 Salary: £23,445 pa + performance and loyalty bonus Location: Glasgow City Centre - Full time in office for training and sign off - Hybrid working available after this (3 days a week in office) Working hours: 37.5 hours per week, 5 days per week. Monday to Friday between 8am - 6pm What you get from Huntswood:

• Loyalty Bonus - Opportunity to earn up to £1,400 per year for your commitment to Huntswood
• Health Cash Plan - Helping you save everyday healthcare expenses
• Life Assurance - Providing financial security in the event of unforeseen circumstances
• 'Perks at work' staff discounts - access to our intranet with exclusive discounts from leading retailers such as Apple, M&S, Expedia and many more…
• Colleague Recognition Scheme - Become a Huntswood Hero!
• Access to an online Well-being centre that has a variety of tools to nurture your overall health
• Discounted Premium City Centre Parking
• Refer a friend scheme (earn £1000 for each person you refer)
• Mentorship program to grow and develop within the company

What we need from you:

• Proven experience handling complaints in a customer centric environment
• Experience working a in a busy telephony role
• Excellent communication and people skills
• Ability to work independently and as part of a team
• Purposeful with a drive to succeed in a competitive environment
• Persistent and resilient attitude towards rejection and challenges
• Adaptability to quickly learn about new products and industries
• Ability to work under pressure and meet tight deadlines

In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities. To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details. Huntswood, A Results-CX company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.