Administrator-Transaction Banking [T500-14157]

About Us: MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank’s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the world’s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges. MUFG Global Service Private Limited: Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific About the Role Position Title: Client Service Desk Corporate Title : Administrator Reporting to: Supervisor Location: Bangalore Job Profile Purpose of Role :

• The objective of this role is to develop and implement best practices to drive positive client
• experience and proactively lead operational efficiency efforts and process improvements.
• The role plays an important part as liaison between stakeholder groups involved in the delivery of all transactions & service requirements , including front office, compliance and operational groups across the organization.
• As part of the team , the administrator will be an individual contributor role and will be responsible for engaging with internal and external stakeholders on a daily basis and ensuring the uninterrupted flow of communications between parties.

• Registration & verification process of Transaction Banking products and services such as GCMS Plus, FOREX, Trade Manager.
• Responsibilities includes various server registrations for different product platforms such as
• COMSUITE, MBCC (AS400), GPS & GPH. Coverage will include new customers on boarding setups and existing customer maintenance requests such as account/user maintenance.
• Will be responsible for completing clients transaction & service requirements in accordance with the bank's policies and procedures Take ownership of assigned cases and actively follow through to completion. Liaise with internal and external stakeholders on a daily basis.
• Ensure high quality customer experience and reduce process/documentary redundancies to
• maintain client satisfaction.
• Facilitator of the client needs liasoning suitably with all stakeholders and following till execution.
• Support and educate clients on various products of the Bank and be an advisor for the client on solutions.

• Working knowledge of Banking Products including Trade Finance, General Banking, FX etc)
• Client Service Experience is required.
• Knowledge of Transaction banking products and services including GCMS Plus, Forex, Trade
• Manager etc is of importance.
• Knowledge of product platforms including Comsuite, MBCC (AS400), GPS, GPH is preferred.
• Excellent communication and negotiation skills.
• Bachelor’s degree/University degree or equivalent experience.
• Experience of 1-3 years in Banking or Financial organisation.