Senior Operational Compliance Manager (CeMAP)

Lightfoots Solicitors has been at the heart of the community in Thame for 170 years. With five offices across Oxfordshire and Buckinghamshire, Lightfoots is proud of its unrivalled reputation of excellence for all of our services. We are expanding our Litigation team to support the acquisition of a major new contract. This is an exceptional opportunity to join a thriving team and play a key role in delivering excellence as we take on an innovative new challenge. The Senior Operational Compliance Manager is a pivotal new role and will manage the Customer Solutions Team and ensure all activities are carried out within the framework agreed and FCA adherence rules. You will be a key player in managing this significant new contract and providing sound advice and leadership to the team and our client, a major retail bank. Key Responsibilities

• Managing the Customer Solutions Team, including daily supervision and oversight.
• Overseeing adherence to the FCA’s rules, including the requirements set out in MCOB and the Consumer Duty and regulatory guidance issued by the FCA/ industry bodies in relation to the mortgage servicing activities, as well as client SLAs.
• Leading the ongoing reviews of the Firm’s procedures, policies and controls in accordance with the risk-based Quality Assurance and Compliance Monitoring Plan, Lightfoots’ Core Values, as well as client SLAs.
• Ensuring required ongoing staff competence and awareness in key regulatory areas through a combination of training formats, performance reviews, supervision, and feedback meetings as necessary.
• Managing (in conjunction with the Head of Ethics and Compliance) escalations received per client SLAs and the Firm’s policies and procedures, including customer complaints, vulnerable customers, and exceptions to client mandates.
• Providing ongoing advice/guidance to management and staff on regulatory and compliance matters.
• Liaising directly with the client, upholding the Firm’s reputation for providing a personal service to all clients, as well as communicating with other relevant stakeholders/ third parties, as required.
• Liaising with the IT development team at the outset and on a continuous basis as necessary to implement and update system processes and controls

What We’re Looking For

• Significant proven experience of working in senior management roles within the FCA regulated banks or non-bank mortgage lenders.
• Minimum CeMAP Level 2 Qualified is essential.
• Sound knowledge of the FCA’s regulatory framework, especially MCOB, SYSC, Principles for Businesses (including Consumer Duty) and associated statutory provisions.
• Good understanding of the mortgage market sector including industry practice in relation to mortgage lending and administration.
• Strong leadership, and excellent communication, strategic and organisational skills are mandatory, as well as high levels of integrity.

Why Work For Lightfoots Solicitors? Our staff are our greatest asset and we work hard to provide a culture where you can thrive and enjoy a fantastic career. Our core values are Integrity, Diversity, Excellence, Agility and Teamwork. Everything we do links to these values within our services and work environment for our staff. We provide a range of benefits to support you in and outside of the workplace. Firstly, you will enjoy enhanced annual leave in addition to bank holidays, an enhanced pension scheme, alongside a competitive salary. For your health BUPA Private Medical Insurance, Healthcare cash plan for your everyday healthcare expenses for you and your dependents, access to a 24/7 GP service, Employee Assessment Programme, company sick pay, free flu vaccinations, and more. For your career We offer Significant learning and development opportunities alongside a structured appraisal process, sponsored training for qualifications, networking opportunities and access to 100s of webinars and training activities. For your wellbeing Discounted gym memberships, fruit in all offices, paid volunteer days, Wellbeing and awareness events across the year. Your wellbeing and mental health is our highest priority at Lightfoots, which is why we have 9 qualified Mental Health First Aiders across the firm to provide confidential support. For you and your family We provide an option to use your own sickness entitlement if a dependent is unwell and needs your care. We also provide enhanced Maternity, Adoption and Paternity leave alongside many more family friendly policies plus generous discounts on legal services. For your belonging We have an active Social committee, Charity Committee, Wellbeing Committee and an ESG committee. We actively encourage new joiners to take an active part in a committee if it is an area of interest. We have firm organised staff events throughout the year including quarterly socials, breakfast briefings, book club and lots more……. If you think this role is perfect for you (or nearly perfect, we would still like to hear from you) we would love to hear from you or if you would simply like to find out more you can contact our recruitment team on recruitment@lightfoots.co.uk. As a Disability Confident employer, we promote diversity and provide equal opportunities for all individuals. We prioritise inclusivity and ensure we have a supportive and accessible workplace for those with disabilities. If you require any adjustments to be able to attend an interview please do let us know. Recruitment decisions are made on fair and objective criteria.