Marketing-CRM

Job Title: Customer Relations and Marketing Manager Job Overview: We are seeking a skilled professional with 3–5 years of experience in customer relationship management and marketing, including leading teams of 10 or more members. This role focuses on managing customer relationships, maintaining a comprehensive information database, and executing impactful online and offline marketing campaigns to strengthen our brand and engagement efforts. Key Responsibilities:

• Develop and implement CRM strategies to enhance customer engagement and retention.
• Lead a team of 10+ to execute customer relationship and marketing initiatives effectively.
• Manage and optimize the customer journey using CRM tools and data-driven strategies.
• Collaborate with agencies to plan and execute social media and marketing campaigns.
• Organize and oversee marketing events to boost brand presence.
• Maintain customer databases and generate performance reports (MIS).
• Stay updated on industry trends and best practices to drive innovation.

Qualifications:

• 3–5 years of experience in CRM and marketing roles.
• Proven track record of leading and managing teams of 10 or more.
• Strong knowledge of CRM tools, digital marketing strategies, and campaign management.
• Excellent analytical, communication, and interpersonal skills.
• Creative problem-solver with the ability to handle multiple projects simultaneously.

Why Join Us? Be a part of history and innovation. Our story began in 1869 when our visionary founder, Cotha Krishniah Chetty, laid the foundation for a fine jewelry enterprise in Bangalore’s British Cantonment. Over 155 years, we have grown into a legacy-driven organization, blending tradition with modernity to deliver excellence. Joining our team means being part of a rich heritage where innovation, craftsmanship, and customer commitment are at the core. As a member of our organization, you’ll have the opportunity to contribute to an enduring legacy, work with passionate professionals, and shape the future of a historic brand.