Night Manager

Company Description Novotel Wellington: Nestled in the heart of Wellington's CBD, offering 139 spacious guest rooms with contemporary furnishings and stunning Harbour views. Ideal for family focused executives, business and leisure groups. Novotel’s contemporary boardroom offers providing a discreet and convenient location. Job Description We are seeking a passionate, guest-focused Night Manager to join our Front Office Leadership team. In this role, you will support the Front Office Manager by managing our team overnight and being responsible for the hotel in the absence of the management team. This is a Full-Time Permanent position (40 Hours per week) working on a rotating 7-day roster, with a wage of $31.20 per hour PLUS a night allowance from 12am to 5am ! Your responsibilities and essential job functions include but are not limited to the following:

• Supervising late guest arrivals and early departures, ensuring that room allocations and check-in/check-out processes are customer-focused and follow set procedures.
• Running reports and compiling statistical information as required by finance policies and procedures.
• Compiling Night Audit day pack reports and documents in accordance with PCI Compliance, distributing them to specific departments in a timely manner.
• Completing computer system backups and saving them in accordance with finance policies and procedures.
• Processing guest account transactions.
• Responding quickly to all guest concerns and following up with relevant departments.
• Leading the Night team.
• Managing the security and safety of both hotel guests and employees.
• Good knowledge of Resaweb, ACDC, Opera Cloud software's.
• Ability to work over a rotating roster including, days, evenings, overnight, weekends and public holidays.
• Ensure Accor Hotel's guest loyalty and recognition program is maintained and delivered to its highest standards.

Qualifications

• Must have a LCQ Certificate
• Must have a GM Certificate
• NZ Full drivers license is mandatory
• Previous front office experience at a management level.
• Previous experience with night auditing, Opera Cloud, Accounting, ResaWeb, ACDC tools is required
• Represent the Hotel in absence of senior management, holding responsibility for the smooth and efficient running of the Hotel's operation.
• Proficient knowledge of computer systems such as: Microsoft Word, Excel, Outlook and Adobe.
• Excellent verbal and written communication skills.
• Experience managing invoices, floats and guest folios.
• Knowledge of emergency procedures and general health and safety procedures.
• Ability to work well under pressure in a fast-paced environment.
• Manage front office operations and help in other departments when necessary.

Additional Information At the Novotel Wellington, we're all about not just building your career but ensuring you have a blast along the way! We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including:

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Daily staff meals are on us while you're on duty.
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's Parental Leave Scheme : Supporting you in all stages of life.
• Join in on staff celebrations and get recognised for your tenure.
• Accor's refer-a-friend bonus
• Uniform provided & laundered
• Access to our Employee Assistance Program

Join us at Novotel Wellington, where your career journey is as exciting as the destination! Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS #J-18808-Ljbffr