Continuous Improvement Officer

Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience.

Our sports betting site features a large variety of events and markets to bet on, with expert betting support both online and in store. We offer local and international horse racing betting, an extensive range of sports betting from soccer to American Sports as well as our fantastic Lucky Numbers international lottery offering. Betting is offered 365 days a year. We are also proud to provide live betting with our Live In-Play and Betgames Africa options.

After opening our first branch in Durban in the year 1999 we took the leap and joined the online community with the launch of our website in 2006. Our mobisite was created soon after that in 2009 as the business expanded.

Hollywoodbets now has over 80 branches spread across six of South Africa's provinces as well as one branch in Mozambique. Additionally, we provide our customers with a variety of betting platforms including USSD betting, via our Phone-A-Bet call centre, the mobisite and website as well as the feature phone application.

Our values include service excellence, commitment to achieving our objectives, ubuntu, integrity, innovation, enthusiasm and accountability, and they underpin everything we do. For that reason we believe in investing in our team, and we've seen many people rise through the ranks.

Hollywoodbets strongly believes in investing in the communities that we operate in, and we support charitable organisations and grassroots sports teams around SA on an annual basis. For more on the Hollywoodbets My Community Programme please visit our dedicated sites and Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

2 -3 years' experience within the retail Operations Environment

Able to work day and night shifts

Computer literate - MS Office

A bonus to have:

Completed or studying towards a related certificate/ diploma or degree

What You'll Do For The Brand:

Observe if cash safety procedures are being followed, this includes but is not limited to:

Safe Opening

Safe Closing

Admin door locked

Float issuing

Cash Transfers

Bank Prep and dropping

Cash in Transit

Monitor and report on irregularities relating to:

Negligent storage or handling of cash.

If security procedures are being followed. E.g. Searching, Opening and Closing Security Procedures.

Report on late opening and late closing of branches.

Cleanliness and appearance of Branch/Support Centres.

Unauthorised mobile phone users while on an active shift.

Verify Patron Head Counts.

Marketing promotions on site.

Visible Health and Safety deviations.

Internal Audit and Compliance Audits being conducted.

Fixtures, fittings, furniture or equipment that is broken which requires maintenance or repairs.

Inefficiencies in customer service at branch and contact centre levels e.g. No floor walks done by Team Leaders, no interactions with clients, long queues, frustrated clients etc.

Unproductive congregation of Team Members or abuse of time while on active duty.

Bad rostering of Team Members e.g. Ratio between Clerks and Patrons or ratio between Team members and productivity observed.

Team members who arrive late for their shift or leave early before shift end.

Team Members not in proper uniform.

Team members using company property for personal use.

Operations:

Assist Support Departments across the entire business with any Investigative matters that require the viewing of CCTV Surveillance footage.

Assist Area or Regional Managers with any Investigative matters that require the viewing of CCTV Surveillance footage.

Assist with any betting related queries which require the viewing of CCTV Surveillance footage.

Observe and report any suspicious or unusual behaving Patrons/Team members.

Report any unauthorised persons in restricted areas such as behind the counters, out of bound areas or in the admin/cash office.

Observe terminals logged on with cash while unattended.

Identify and report facial recognition cameras that are out of focus or require maintenance/repairs.

Assisting the operational team in resolution of findings through interaction with the Operations Manager, Commercial Managers, Regional Managers and other department heads.

Playing a key role within task teams from time to time to resolve incidents or facilitate lasting solutions.

Conducting real-time transactional monitoring, across online deposits and withdrawals platforms in order to identify issues affecting operational efficiency and overall customer service.

Assistance with the review of operational policies and procedures based on findings in the role.

Reviewing clerk productivity and branch profitability and stakes reporting to ensure prioritisation of focus areas and review effects of resolutions implemented.

Project management of findings through to resolution implementation with the operational team.

What You'll Bring To The Team:

High attention to detail.

Good communication skills.

Demonstrate high energy, enthusiasm and motivation in execution of work.

Demonstrates an exceptional level of quality standard.

High sense of accountability towards work