Team Lead, Customer Renewals

Full time na a Laimoon Verified Company no Saudi Arabia

Publicado em January 16, 2025

Detalhes do emprego

Privacy NoticeManager, Customer RenewalsLocation: RiyadhDepartment: Customer SuccessEmployment Type: Full-TimeWork Environment: On-siteResponsibilities:Mentor and provide support for a team of direct report Renewal Success Managers.Monitor and drive all performance goals.Answer, evaluate, and prioritize escalated customer concerns from accounts in assigned customer segments.Periodically evaluate "big picture" themes and patterns; assist in driving resolution cross-functionally to prevent larger issues from occurring.Collaborate with leaders across the company such as Customer Success, Support, Sales, and Finance teams.Prepare weekly reports and lead weekly staff meetings.Participate in hiring new team members.Perform any HR-related administrative tasks.Address any performance management issues with employees.Seek and take action on improvement opportunities.Mentor, coach, and develop employees.Maximize customer retention rates through effective sales techniques over the phone, video, and email while minimizing customer churn and contraction.Execute the renewal process to ensure ARR is retained or expanded.Evaluate license usage and complete the true-up requirements.Understand and align customer's business needs and goals to generate renewal quotes.Provide renewals administration support to Renewals Managers and Account Executives.Ensure that renewals are closed on a timely basis.Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics.Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval.CANDIDATE QUALIFICATIONS:Bachelor's degree or equivalent work experience.4+ years' prior experience in a software company, preferably Software as a Service.Global sales experience preferred, but regional level required.Excellent negotiation and interpersonal skills.Must thrive in a fast-paced, ever-changing environment.Excellent communication skills.Ability to effectively prioritize and escalate customer issues as required.Ability to create, review, and improve processes to drive operational efficiency.Proficient in Microsoft Office / Google Drive Suite.Profound understanding of CRM systems, preferably Zoho, Hubspot, or Salesforce.Strong attention to detail and time management.Strong oral and written communication skills.Strong customer service, presentation, and conflict resolution skills.Management skills, with a proven track record of being a 'player-coach.'Ability to coach and mentor team members.Bi-Lingual in English and Arabic preferred.BENEFITS:Work with an awesome growing global team in a fast-growing startup with the opportunity to develop.Relocation Allowance if applicable.Competitive Salary.Stock Options.

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Início Arábia Saudita Team Lead, Customer Renewals

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