Manager, Hotel Training and Quality Assurance (Training)*

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. Job Responsibilities Manage Day to Day Training Operations, Administration and Quality Assurance: Having a unique combination of business acumen, technical aptitude, and strong organizational skills; capable of multitasking and working both independently and collaboratively. Responsible for identifying and assessing training needs, developing customized training plans, and implementing various training methods to enhance the skills and performance of team members. Create an environment that fosters a positive and motivating learning experience by adjusting training classes according to group dynamics. Implement measurements to evaluate training effectiveness. Collaborate closely with internal team and relevant departments to ensure seamless guest's and team member experience. Assist in the execution of enhancement projects and new processes and follow-through with detailed evaluation. Excellent managerial skills and proven record of strong team relationship building. As and when necessary, support operations. Lead Service and Operational Excellence Conduct unannounced inspections of the hotel to ensure a positive arrival and departure experience, and to ensure a positive wellness experience for guests. Innovate new ideas to enhance guest experience and revenue generation. Manage guest experience consistently according to MBS service standards, brand attributes and compliance. Be directly involved in any service enhancement or review of service measurement index such as Net Promoter Score (NPS), this includes the action plan and follow through to improve the score. Manage Operational Risks Implement Marina Bay Sands Workplace Safety and Health Policy practices. Ensure that all TMs are complying with all MBS policies and guidelines. Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc. Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department. Manage emergency situations. Achieve Employee Engagement Be a mentor to guide TM on their career and personal goals. Establish learning and development plans and opportunities to enhance TM work performance. Ensure that all team members including self are well groomed as per company standard. Hold regular meetings to communicate departmental updates and review operational standards. Create a pleasant working environment that inspires the team and cultivates OneMBS culture. Review TMs performance and provide constructive feedback to achieve organizational goals. Administer and monitor the training and development of TMs, specifically the new Team Members. Liaise with Human Resources (HR) Department and Learning & Development for all HR related activities. Communicate to Team Members on departmental updates and other training-related matters. Assist to facilitate recruitment of new TMs and Interns. Manage Documentation, Financial and Report Management Attend scheduled departmental meetings as required. Prepare reports (daily/weekly/monthly) as stipulated by management such as Training Budget. Review systems and processes for workflow and productivity improvement. Contribute ideas and cooperate in the execution of ongoing initiatives. Implement sustainability programmes to drive organisational green initiatives. Perform any other duties and responsibilities as and when assigned by Management. Job Requirements Education & Certification Degree in Hospitality or related field preferred. Experience Minimum of 7-years experience in Five Star Hotel and led dynamic team. Other Prerequisites Proven leadership skills and ability to operate independently. Proactive, insightful, independent thinker, highly efficient, and possesses a refined attention to detail. Good guest relations and problem-solving skills. Extremely organized and goals-oriented. Outstanding written and verbal communication skills and strong and confident presentation style. Meet the attendance guidelines of the job and adhere to departmental and company policies. Proficient in the use of Property Management System and all relevant property management systems. Proficient in Microsoft Office applications. Adequate knowledge of Adult Learning Principles and Organizational Behavior. Candidates must have a good command of spoken and written English, and any additional language is an advantage. Excellent communication skills in group presentation using AV materials. Pays attention to details and has strong customer service skills. Mature, meticulous, resourceful, organized and able to work independently. A team player and takes initiative to assist other Team Members when required. Have impeccable follow-through; and a "Can Do" attitude and mindset. Be willing to work any day and any shift. Well-groomed and professional disposition. Passion for continuous learning. Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company. #J-18808-Ljbffr