IT Administrator

Job Responsibilities: Level 1 Service Desk Support: Configure and setup end user machines such as desktops and laptops Provide end user support to internal colleagues Diagnose IT issues and escalate to internal IT team or external vendor where necessary Performs 1st tier basic IT support role to support end-users computing needs by adopting standard ITIL processes Keeps track/monitor end-to-end change request (CR) Assist infrastructure team to gather additional information from end users related to CR Keep track of all end-user computing software licenses, assets inventory and accessories/peripherals Perform data purging activities as and when requested by clients Cisco Telephony Call Flow Support: Provides support to various campaigns requests for: Call Flow changes, New Message announcement changes, and rerouting of call flows Work with Requestors for the above requests to gather all necessary information and data before confirmation of change requests Maintain and document all call flows, message announcements, and porting numbers assigned to each campaigns Be the 1st line of backup to the main Telephony Engineer The role also involves managing data retention, IT assets, software renewals, employee exit clearances, and generating IT reports. _______________________________________________________________________________________ Technical Skillset: Knowledge of Microsoft desktop operating systems and desktop software Windows 7, Windows 8.1 and Windows 10 Excellent hardware and software problem solving skills Ability to seek solutions to problems using one’s own resources Job Requirements: NITEC or higher in Information Technology Candidates without working experience are encouraged to apply as well Candidate must be able to multi-task and able to work under pressure and manage stress effectively #J-18808-Ljbffr