IT Systems & Support Engineer

Want to deliver tech with purpose, with people who care? Join us and develop cutting-edge software solutions that help keep children safe online. Who are we? Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose driven business, operating under the ‘Linewize’ brand in North America and Asia Pacific, under the ‘Smoothwall’ brand in the UK, and under the ‘Qoria’ brand in EMEA. Our solutions are utilized by schools, school districts and their parental communities to protect children from seeing harmful content online, to identify children at risk based on their digital behaviors and to ensure teachers maintain focus and safe learning in the digital classroom. 27k schools and 6 million parents depend on our solutions to keep 22 million children safe in 180 countries around the world. What’s the opportunity? As an IT Systems & Security Engineer, you’re a valued member of our Enterprise Technology & Security team, who have an important role in supporting and enabling employees in our ANZ offices as well as the rest of the global company across Europe, UK and USA regions to do the amazing work that they do keeping children safe globally. Here's how you'll do it.

• Providing Third Line Support to users across the company.
• You’re responsible for designing, testing, deploying and supporting systems or processes that continually uplift and improve our workplace technology.
• Deliver planned projects and on-going operational work to automate, improve or secure our systems both locally and globally.
• Ensure changes to systems and assets are appropriately communicated, documented and managed according to policy.
• Ensure systems comply with security standards.
• Administer our cloud directory, mail and file systems.
• Own problems end to end. Deliver tested and reliable solutions which enhance people’s capability to deliver and work productively.
• Support an on-call roster.
• Champion good cyber security practices.
• Develop a process of continual learning and improvement and look for opportunities to improve our business processes and your own capabilities.
• Be a team player who likes to achieve shared goals, but also enjoys being accountable for delivering your own portion of it.

What will you bring?

• Experience administering Google Workspace and/or Microsoft 365 alongside the Cloud Directories that are associated with them.
• Experience managing servers both physical and virtual running Windows and/or Linux.
• Experience managing & administering SaaS platforms including Documentation and Collaboration, Enterprise Password Managers and Ticketing Systems.
• Atlassian Confluence & Jira, LastPass Enterprise and Zendesk skills are advantageous.
• Experience with Windows, MacOS and/or Linux desktop operating systems.
• Experience with networking systems including Wireless, Switches, Firewalls, Routers, etc.
• Aruba, HP, Cisco Meraki and Ubiquiti experience is advantageous.
• Experience supporting typical enterprise security technologies such as Single Sign On, EDR, spam filtering & phishing controls.
• Crowdstrike skills are advantageous.
• Experience supporting & administering Mobile Device Management Solutions.
• JumpCloud skills are advantageous.
• Experience in implementing or improving security controls & recommendation.

You are:

• Passionate and energetic in the work that you do.
• Effective at working with cross-functional teams and stakeholders to deliver goals.
• Open-minded and adaptable in responding to new challenges and opportunities.
• Able to communicate effectively and efficiently to customers over the phone, through presentations and written channels (ticket\chat\email).
• Able to able to work both independently and in a team setting.
• Demonstrably continually learning and improving your skills and knowledge.
• Constantly applying a high standard of quality and care to everything you do.

Why choose Qoria? In this role, you can expect:

• Employee Share Scheme
• Zone Out Days
• Tech Allowance
• .... and much more

More importantly, you’ll:

• Deliver tech with purpose...

As part of our Enterprise Technology & Security team, your work truly matters. Your skills, knowledge and ideas will all help improve our use of systems and services, which in turn helps us to help children stay safe online. It feels great to do good!

• With people who care...

Our Enterprise Technology & Security team are brilliant! You’ll work with a team of highly committed passionate engineers who are keen to grow and improve our systems, fully own our work and projects from early staged to full implementation. At the same time we really care about growing and winning together as a global team.

• Through work that you love...

You’ll get to work on systems and services for a growing global company, and you'll be exposed to modern technologies and processes, in a fast-paced and supportive learning environment.

• And a career that you own.

This role offers many opportunities to expand your skills and grow your career. You’ll get to attend local conferences, paid for by us. And as you step up and take ownership to make things happen, you’ll carve out an incredible career. We’d love to hear from you. Please submit your application if you would like to be considered for this opportunity. At this stage we are only accepting applications from those with full working rights in Australia Shortlisting will commence immediately. #J-18808-Ljbffr