Customer Service Solutions Specialist

Customer Service Solutions Specialist

Job Description

To provide overall support to clients that utilize the bank's digital channels, with a focus on performing FX transactions. RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. United by our proud heritage, strong ethics, and philosophy of traditional values combined with innovative ideas, it’s the magic of our people and culture that sets us apart. Now is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2023, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

Are you someone who can:

• Offer our Markets clients the very best customer experience across multiple platforms and asset classes
• Build sound relationships based on trust and openness
• Engineer and leverage processes and technologies to meet customer and business needs
• Produce consistently high-quality outputs within agreed deadlines

You will be an ideal candidate if you:

• Have a certificate or diploma in business, finance, information systems, or related fields
• Have 3 to 5 years of experience in a similar environment, with 1 to 2 years ideally at junior specialist level

You will have access to:

• Opportunities to network and collaborate
• Challenging work
• Opportunities to innovate

We can be a match if you are:

• Curious & courageous - driven by always wanting to know more and learn more
• Obsessed with mastery - constantly pushing yourself to excel
• Client-focused - putting our clients at the forefront of what you do

Are you interested in taking the step? We look forward to engaging with you further. Apply now!

Job Details

Take note that applications will not be accepted after the closing date indicated below. Kindly submit applications ahead of the closing date. Closing Date: 21/01/25 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose it to other parties. #J-18808-Ljbffr