IT Analyst (Oracle/ERP) - Based in Kulim/Penang

IT Analyst (Oracle/ERP) - Based in Kulim/Penang

Add expected salary to your profile for insights Primary function: Serve as a Support Analyst for Oracle Transportation Management Cloud in the maintenance, configuration, and enhancement of both systems. Provide guidance to onshore/offshore Level I support resources and serve as Level 2 support to drive timely incident resolution consistent with SLA. Responsible for analysis and evaluation of user business problems and development of system recommendations to meet requirements including problem definition, evaluation of requirements, configuration, testing, and implementation. Education/Experience:

• Bachelor’s degree in Computer Science/Information Technology or equivalent.
• Minimum 2 years of related work experience with Oracle Transportation Management Cloud and Oracle ERP cloud is preferred. (Fresh graduates who are agile, willing to learn, and highly motivated are encouraged to apply).
• Minimum 1 or more ERP full lifecycle implementation.
• Knowledge of ERP relevant module(s) required.
• ITIL Foundation Training & Certification preferred.
• In-depth knowledge of Transportation MGMT best practices (both business processes and Oracle transactional processes).
• Knowledge of Oracle Cloud Transportation MGMT.
• Ability to manage projects from conception to implementation using a mix of internal, external, and off-shore resources.
• Ability to manage, direct and plan the proper method to roll out upgrades, enhancements, and code changes.
• Experience with system integration.
• Demonstrated ability to prioritize and handle multiple issues and tasks simultaneously, whether working independently or with others.
• Demonstrated ability to communicate status effectively to all stakeholders.
• Demonstrated ability to write reports and queries from multiple data sources.
• Experience in documenting processes, specifications, and work instructions.
• Experience in working in 24/7 manufacturing or utilities operation a plus.
• Ability to work with a global customer base.
• Basic proficiency in writing queries in Oracle ERP, SQL, Crystal or equivalent.
• Basic proficiency in MS Office – VISIO, Excel (pivot table, charting, macros).

Primary Responsibilities:

• Act as Level 2 support in resolving complex incidents and provide guidance to Level 1.
• Review tickets by frequency and categorization to identify patterns for potential improvements.
• Liase with global IT counterparts to ensure alignment and awareness of changes.
• Participate in solutioning, blueprinting, creating functional specs, configuring, testing, implementing, and providing go-live support.
• Work with cross-functional project teams to include relevant module requirements in broader projects.
• Interface with business partners to understand issues or challenges at hand to derive timely solutions.
• Work with process owners and SMEs to review/improve current processes.
• Document ERP relevant module processes and transactions in support of processes defined by functional unit process owners.
• Perform medium to complex functional configuration tasks for ERP relevant modules.
• Provide guidance in test case creation and execution.
• Maintain effective and cooperative working relationships with process owners, functional and technical team members, and users.
• Document processes, specifications, working instructions, and solutions to drive the creation of a support knowledge base system.
• Ensure compliance with Quality, Environment, Health and Safety, and Responsible Business Alliance policies and procedures.

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