Polish Speaking Advertisers Support Representative
Detalhes do emprego
Polish Speaking Advertisers Support Representative Lisbon, Portugal Compensation: Gross Salary : €1,040 per month (includes free accommodation in a private room in shared housing) Without Accommodation : €1,295 per month Job Overview As an Advertisers Support Representative for this leading Social Media company, your primary role will be to assist small and medium-sized businesses (SMBs) that use these platforms to advertise. You’ll ensure advertisers have a smooth experience by troubleshooting technical issues, reporting bugs, guiding clients on platform tools, and providing pre- and post-sales support. Working within a fast-paced, innovative team, your contributions will enhance the overall user experience and satisfaction for advertisers. Key Responsibilities Client Interaction : Respond to SMB clients across multiple channels – live chat, email, and phone. Outbound calls are required for emails and recommended for chat to ensure all inquiries are resolved promptly. Pre- and Post-Sales Support : Assist clients with self-service ad products, offering support both before and after the sale to maximize ad effectiveness. Product Expertise : Help clients understand and leverage the tools and features for a better advertising experience. Problem Solving : Identify trends, troubleshoot, and resolve issues affecting multiple SMB clients, improving client satisfaction and retention. Ideal Candidate Profile Communication Skills : Fluency in Polish and English with strong verbal and written communication abilities. Customer Service Focus : A natural problem-solver with a commitment to providing high-quality support. Technical Aptitude : Comfortable navigating digital advertising tools and troubleshooting common technical issues. Multitasker : Capable of handling multiple channels and queries effectively in a fast-paced environment. Team-Oriented : Enthusiastic about collaborating within a multilingual support team. This is an excellent opportunity to work with an industry-leading tech company, develop valuable client support skills, and make an impact on global social media platforms. Please note there is no possibility of remote work with this role.
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