CapitaLand Group | Executive, Guest Service

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Front Office Manager. Responsibilities You will: Assist guests with check-in and check-out procedures Ensure all guests are attended to at the Front Desk Issue apartment access key cards Attend to and anticipate all guests' queries and needs Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements Manage guests’ accounts, information and apartment availability in the system Perform simple bookkeeping Make and confirm reservations Respond to all queries through walk-ins, emails and calls and assist with requests Handle and record resident feedback and complaints, referring them to supervisors and managers Perform related tasks as assigned Job Requirements You have: Possess a good command of spoken and written English Pay attention to details Excellent team player and service-oriented Passion in learning a variety of tasks, including handling paperwork Willingness to perform shifts #J-18808-Ljbffr