Início Singapura This is an IT support group | Duty Manager (Hotel - Front Office)

Início Singapura This is an IT support group | Duty Manager (Hotel - Front Office)

This is an IT support group | Duty Manager (Hotel - Front Office)

Full time na This is an IT support group no Singapore
Publicado em January 7, 2025

Detalhes do emprego

Reporting to the Rooms Division Manager, you shall be responsible for: The condition of the house, particularly relating to the number of rooms available and occupied and ensure this information is up-to-date and accurate. Observing and directing Dorsett Representatives on the following: Room Management Allocating and processing of guest rooms Meeting and escorting VIP guests Providing general information and assistance to guests Operational Responsibilities Deputising the Assistant Front Office Manager / Rooms Division Manager in his / her absence. Monitoring D/M Log Books for special requests, instructions and information recorded and any action taken or to be taken. Conducting room inspections with particular emphasis on cleanliness and standard set up. Conducting daily show room inspection and ensure that show rooms are in good condition. Performing pre-payment daily and email to Reservations after charging. Liaising regularly with Housekeeping Department regarding all special requests, full house situations and general problem solving. Coordinating the Hotel Guest History Program in conjunction with all departments (if applicable). Handling all guest complaints effectively in a tactful, diplomatic and professional manner. Performing End-of-Day Operations and ensure that all reports are disseminated accurately. Purchasing stock/inventory according to purchasing procedures and specifications while handling and storing stock according to stock control procedures and keeping within the Budget/Outlook. Managing and maximizing occupancy, revenue and average rate while maintaining high service standards via the upselling programs within the department. Ensuring the guest registration, checkout, and mail services are handled efficiently and courteously in accordance with the hotel’s policy and procedures. Ensuring that all hotel credit checks are carried out and contact the guest to lower down the invoice if necessary. Conducting regular training to ensure all associates have the necessary skills to perform their job efficiently and effectively. Ensuring compliance with legislated health and safety requirements within the workplace and be familiar with the emergency procedures on fire prevention, fire drill, guest accidents, associate accidents, and bomb-threat suspicious parcel, procedures on serious crime occurrence, death of a guest, stalled elevators, power failure and any other emergencies. Any other ad-hoc duties requested from time to time. Skill Requirements GCE 'O' Level or equivalent (Diploma in Hotel Management or related fields will be advantageous) At least 4 years of relevant experience, of which at least 1 year in supervisory role Knowledge in OPERA Cloud Proficient in Microsoft Office Possess cheerful personality, able to handle stressful situation Critical problem-solving skills What We Offer Annual Wage Supplement (AWS) Annual bonus* Meal Allowance Medical benefits including free outpatient panel clinic consultation Flexi-Benefit (Dental / Optical) Birthday leave Free Uniforms & laundry Training opportunities Career opportunities and many more Remuneration shall commensurate with candidate with more experience. We regret that only shortlisted candidates shall be notified. #J-18808-Ljbffr

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