Systems Engineer

Who We Are Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, the world’s 12th largest bank by total assets. Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office) for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by: Envisioning and preparing the Bank’s future information systems Partnering and supporting core banking flagships and transverse areas in their large-scale development projects. Providing premium in-house banking applications. This unique positioning empowers us to bring our core banking business a sustainable competitive advantage in the market. We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges. ISAP/ITS Department Overview ISAP IT Production Centre is an offshore delivery center managing IT Operations (RUN) for Europe and Asia. It constitutes one of two main hubs for CA-CIB IT production teams. ISAP IT Production Centre is split into 4 departments covering the following aspects: Infrastructure Services Application Services & Operations Middleware Services End Users and Transverse Services The scope of technologies encompasses core infrastructures (Systems, Storage, Network, and Security), end-user services (Citrix, VDI, and communication services), and applications and associated infrastructure (middleware platforms such as Database, Control-M, MQ, CFT, SharePoint). Job Summary The candidate will be a technical RUN expert for all Windows services in CA-CIB. As such, they will provide BAU support and act as the last level of escalation point for all production support activities within the Unix/Linux team in Singapore. They are accountable for the overall health and stability of the technical solutions within their scope. They must work effectively with technical peers such as architects, peer experts, and project teams on technology road maps and projects. The candidate will have control over the scope of technical activities, develop best practices, manage knowledge, and ensure the necessary training is imparted to the team wherever applicable. The Windows team operates RUN activities and delivers projects for its infrastructure scope covering Windows 2008, Windows 2012, Windows 2016, Failover Cluster, Hyper-V, VMware, Altiris, VSA (Software Defined Storage), and HPE DL/BL/Synergy/Simplivity series hardware. Job Detailed Description An Expert has a wide spectrum of responsibilities and actions. As An Expert Of His/Her Team, He/She Assigns technical tasks and manages delegation for technical issues. Animates the team to encourage collaboration and sharing of best practices, supports technical skills development, and provides training when required. Supports new technologies and leverages them to provide consistency of service across streams. Manages service improvements for all Unix/Linux services supported throughout the organization. Documents, reviews, maintains, and shares relevant technical information with the team. Provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance with the SLA. Implements and develops improvements based on LEAN-CA-CIB best practices. Focuses on automation and optimum use of the team to improve efficiency. Drives and delivers root cause analysis for any high severity issues. Reviews technology changes to identify potential risks. Is responsible for problem management and resolution. Maintains programmable code outlined in technical instructions and specifications for operating systems. #J-18808-Ljbffr