Detalhes do emprego
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description The Front Office Supervisor’s role is to oversee the entire front office operations during their shifts and lead the teams towards the attainment of the highest standards of service and excellence for our guests, positively impacting our guests’ journey and satisfaction. Your role includes upselling, increasing loyalty enrollments, resolving guest requests and concerns, while ensuring flawless communication with other departments. Responsibilities
- Conduct daily LQA & Forbes quality checks, to ensure the team is aligned with the standards, and give feedback to the team.
- Assist TOP Vip with their check in and check out, or directly supervise the procedure if a receptionist is handling it.
- Responsible for the team delivering a warm welcome and ensuring that guests enjoy their experience, being pampered with the finest tailored service.
- Maintain a positive atmosphere, high morale, and healthy working relations within the team. Lead by example and address any unnecessary conflicts.
- Responsible for anticipating and meeting guest needs, ensuring all colleagues feel accountable and responsible for the guests’ journey, regardless of their department within the Front Office.
- Know the hotel product in depth, from in room services to outlet offers, and ensure the information is continuously shared and updated.
- Be very knowledgeable in ALL Program, training the team accordingly in its tiers, benefits, special offers and promotions.
- Promote the enrolment of guests in ALL Program and ensure the team does the same.
- Supervise the Front Office operations, including Reception, Guest Relations, Concierge, and Bell Service in the absence of their direct manager or Manager on Duty.
- Conduct regular training, handovers, and daily operations meetings with the Front Office team.
- Ensure that the hotel standards and procedures are fully understood and followed.
- Verify appropriate levels of office supplies and collateral for smooth Front Office operations, preparing item requisitions accordingly. Inventory handling.
- Oversee checklists and cashiers of all Front Office colleagues, including Guest Relations, Bell Service, and Concierge, in the absence of their managers.
- Upsell rooms, Food and Beverage outlets, and other facilities whenever opportunities arise.
- Conduct daily activities with the teams to increase upselling revenue and loyalty enrollments.
- Spot potential upselling and enrollment opportunities and set alerts in the system.
- Communicate with other team leaders to ensure flawless hotel operations.
- Ensure all colleagues have individual access to every tool they need to perform their daily tasks.
- Assist the management team at Front Office and other departments as required.
- Strong communication skills, both verbal and written
- Dynamic can-do attitude
- Strong analytical skills and attention to detail
- Presents a professional and polished appearance
- Effectively deal with guests and other team members
- Previous reception supervisor experience highly preferred
- Experience with Opera PMS and Office
- Possessing the trait of being organized and capable of multi-tasking
- Ability to complete work within given deadlines
- Highly organized, results-oriented, and able to work well under pressure.
- Maintain confidentiality of proprietary information and protect company assets
- Fully Furnished Accommodation
- Friendly working environment.
- Hearists Recognitions Programs
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
-
Certificate in Customer Service Skills Alpha AcademyAED 91
AED 1,543Duração: Upto 32 Hours -
Diploma in Professional Receptionist Global EdulinkAED 132Duração: Upto 75 Hours
