Data Center Operations Analyst

Job Description

• Monitor data center operations via a large array of tools to ensure maximum service availability
• Prompt and efficient triage and remediation of alerts and system notifications
• Manage high severity incidents including technical bridge calls, incident documentation, and leadership notifications to ITIL standards
• Partner with Problem Management and Subject Matter Experts on Root Cause Analysis
• Partner with Change Management to ensure changes adhere to Change Management policies
• Partner with technical teams on change implementations
• Analyze system and service trends in support of Continual Process Improvement
• Develop and document operations center processes and procedures
• Mentor new team members
• Stay current on Experian platforms, products, and service offerings

Qualifications

• Bachelor's degree or minimum of 5 years related Command Center / Network Operations Center experience OR combination of the two
• Proficient Tier 1 and 2 network troubleshooting technical skills discipline (CCNA / CCNP certification is an advantage)
• Working knowledge of a wide array of technology systems, tools and utilities and how they function with one another in a large Enterprise Datacenter environment.
• Familiar with some Network monitoring tools (ThousandEyes, Solarwinds, NNMI, etc)
• Experience with engaging and escalating with ISP's and network service providers.
• Experience with Windows / Unix Server operating systems.
• Ability to learn new technologies quickly.
• Working knowledge of Incident Management & High Priority Case Management
• Excellent Customer Service, client facing skills
• Candidate is required to work on 12 hours rotational shift
• Experience in working in a globalized IT services environment
• Excellent English (oral and written) and good communication skills

Additional Information Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering. Experian's strong people-first approach is award-winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together. #J-18808-Ljbffr