Receptionist and Spa Coordinator (Fixed-Term or Commission-Based)

We are looking for a professional, enthusiastic, and highly organised receptionist to join our growing MedSpa team. This role is perfect for someone who thrives in a dynamic environment and can efficiently manage client bookings, professional schedules, and overall spa operations. Key Responsibilities:

• Welcoming clients with a warm, professional attitude and ensuring an exceptional experience from arrival to departure.
• Managing bookings for treatments and services, including injectables, body treatments, skin treatments, hair services, and nails.
• Liaising with professionals offering treatments (e.g., nurses, beauticians, laser specialists) to coordinate schedules and room usage effectively.
• Handling inquiries via phone, email, and social media with professionalism and efficiency.
• Assisting with client satisfaction by ensuring all bookings are smoothly handled and feedback is promptly addressed.
• Maintaining the cleanliness and organisation of the reception area, keeping it inviting and professional.
• Processing payments, issuing invoices, and handling basic administrative tasks.
• Promoting services and treatments to clients and assisting with upselling when appropriate.
• Supporting marketing efforts by coordinating social media posts and campaigns in collaboration with the management team.

• A fixed-term contract or an optional commission-based model linked to client satisfaction and spa performance.
• The opportunity to work in a modern, luxurious MedSpa environment with state-of-the-art facilities.
• Flexible working hours to suit the needs of the business and the successful candidate.
• Training and support to ensure you excel in your role.

• Previous experience in a receptionist or spa coordinator role is highly desirable.
• Exceptional communication and organisational skills.
• A proactive, problem-solving mindset with a strong focus on client satisfaction.
• Familiarity with booking software and Microsoft Office tools.
• A professional and polished appearance, with a friendly, welcoming personality.
• Ability to multitask and remain calm in a fast-paced environment.
• An interest in the beauty and wellness industry is a plus.