IT Service Delivery Manager (BANK)$7k to $8k

Job Responsibilities: Handle day-to-day operation Meet account SLA deliverables Manage customer escalation Manage operation team and operation cost Manage partners Redefine current process to improve efficiency Daily/Weekly/Monthly Reporting Ensure escalations are managed and perform timely updates Ensure SLA and SLA reporting Track cost and drive cost saving Work with Service desk team on reporting and SLA Define and work to continuously improve the operational ecosystem supporting the accounts Coordinate with internal teams to ensure contractual service level agreements (SLAs) are met for all allocated accounts Oversee infrastructure upgrades, modifications and deployments with customer impact Manage all operations and delivery related conversations with the customer Work with internal teams to develop problem management framework and service improvement plans Act as a primary contact for customer queries and issues and put in place preventive actions to ensure customer commitments are met, and escalations are pre-empted Look end to end across service delivery management processes, as well as upstream and downstream processes Identify opportunities to streamline, track, eliminate duplication, automate or improve the as-is status Lead action planning to tangibly improve the above Support the leadership team as a compliance/audit point of contact – including but not limited to audit engagements Job Requirements: Degree / Diploma holder At least 3 to 5 years of relevant experience 5 days work (9am to 6.30pm) at Raffles Place Experience in a bank environment Salary up to $8000 Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you. #J-18808-Ljbffr