Front Office Executive

Location: Moira, Goa Job Summary: We are seeking a polished and personable Membership Relations Receptionist to serve as the first point of contact for our members and guests. This role is crucial in creating a welcoming atmosphere and ensuring that members receive exceptional service. The ideal candidate will be well-presented, articulate, and able to multitask effectively while managing front desk responsibilities and providing information about club policies and events. Key Responsibilities:

• Front Desk Management:
• Greet members and guests warmly as they enter the club, ensuring a positive first impression.
• Manage the reception area efficiently, handling all front desk operations with professionalism.
• Answer phone calls, respond to inquiries, and redirect calls to appropriate departments or staff.
• Member Relations:
• Provide accurate information about club rules, policies, and upcoming events to members.
• Assist members with requests, concerns, and issues, maintaining a courteous and helpful demeanour.
• Monitor and manage member check-ins and check-outs, ensuring a smooth and efficient process.
• Administrative Support:
• Perform administrative tasks such as scheduling appointments, managing member records, and handling correspondence.
• Maintain organized and up-to-date records, including member information and visitor logs.
• Communication:
• Communicate clearly and professionally in English, both verbally and in writing.
• Ensure that all member interactions are handled with discretion and respect for privacy.
• Multitasking:
• Balance multiple responsibilities, including answering calls, addressing member inquiries, and managing administrative tasks.
• Handle any immediate issues or emergencies with composure and efficiency.
• Knowledge of Club Operations:
• Stay informed about current club events, promotions, and any changes in policies to effectively answer member questions.
• Collaborate with other staff members to ensure accurate and up-to-date information is provided to members.

• Education: High school diploma or equivalent required; additional qualifications in hospitality or administration are a plus.
• Experience: Previous experience in a receptionist or front desk role, preferably within a high-end or membership-based environment.
• Skills:
• Excellent presentation and grooming, with a professional and approachable demeanour.
• Strong verbal and written communication skills.
• Proven multitasking abilities and the capacity to remain calm and organized under pressure.
• Proficient in administrative tasks and familiar with office equipment and software.
• Ability to work effectively as part of a team and independently.