2nd Line Support Engineer

2nd Line Support Engineer Spectrum IT have partnered with a leading IT & telecoms provider on the heart of the South coast. They have just hired a 3rd line engineer & Network engineer and have further plans to grow in 2025. They are now looking for a 2nd line engineer to join their business on the helpdesk. The role comes with amazing opportunities to learn and grow with training and Microsoft certifications planned for the team in early 2025. Key skills/Experience:

• Strong experience of 1st line support within a helpdesk environment
• Strong troubleshooting and problem-solving skills
• Triaging of support tickets that come through the helpdesk
• Supporting 1st line escalations with further investigation
• Create and maintain documentation for technical procedures
• Excellent communication skills both over the phone and email
• Strong technical expertise of support Microsoft domain; Office365, InTune, AzureAD
• Understanding of networking fundamentals (routing, switching, VLANs, IPSec and firewalling)
• Full UK Driving licence

Beneficial skills/Experience:

• Experience in an MSP environment
• Any Microsoft support certifications/qualifications
• CCNA or other networking qualifications

To apply or hear more, please send your CV to SamStocks@SpectrumIT.co.uk or call 02380 765 304. Please note this role is not open to relocation and all applicants must be a UK citizen/passport holder. Applications from those looking to relocate or who may require sponsorship now or in the future cannot be considered.