Head Of IT Support

Fewer than 40 applicants. You still have a chance!

Minimum Requirements

• Minimum 5 years of experience in IT support.
• Diploma or Bachelor’s degree in Information Technology or equivalent.
• Language requirements: English, Bahasa Malaysia and Mandarin.
• Meticulous, detail-oriented, and demonstrates responsibility, honesty, and high integrity.
• Open-minded with a strong perseverance attitude.
• Proactive and skilled in time management.

Leadership and Strategy

• Lead the IT department with vision, direction, and motivation for a diverse team.
• Develop and implement IT strategies to align with business goals and client service delivery.
• Align IT services with client objectives, ensuring successful IT outsourcing projects and preventive maintenance.
• Stay updated on emerging technologies and incorporate relevant innovations.

Client and Stakeholder Management

• Build and maintain strong client relationships, translating their requirements into IT solutions.
• Act as the primary contact for client escalations, ensuring timely issue resolution and high satisfaction.
• Participate in client meetings, offering expert insights on IT capabilities and outsourcing solutions.

Operations and Service Delivery

• Oversee the design, implementation, and management of IT infrastructure and outsourcing solutions.
• Monitor and ensure quality, efficiency, and security of IT services, including IT ticketing systems.
• Establish and enforce IT policies, procedures, and best practices.
• Ensure successful project delivery within timelines, budget, and scope.

Team Management and Development

• Manage, mentor, and develop IT professionals, including system administrators and IT support engineers.
• Foster a culture of collaboration, continuous learning, and innovation.
• Conduct performance reviews, provide feedback, and create development plans.

Security and Compliance

• Ensure IT systems and client data security with robust cybersecurity and disaster recovery practices.
• Ensure compliance with industry regulations, standards, and client requirements.

Budget and Resources Management

• Develop and manage the IT budget for both internal and client projects.
• Optimize technology, processes, and tools to achieve cost efficiencies without compromising quality.

Innovation and Continuous Improvement

• Drive innovation in IT services, enhancing processes, service delivery, and technology.
• Evaluate and implement new technologies to improve client outcomes and business efficiency.

Benefits

• EPF/ SOCSO
• Competitive salary package.
• Health insurance coverage.
• Opportunities for professional development.
• Exposure to Sustainable Technology Lifecycle Management and the circular economy.
• Contribute to creating a positive environmental impact through innovative solutions.