Customer Service Specialist-Real Estate

Job Description

- Respond to customer inquiries and requests via telephone, email, and chat in a specific time. - Document all inquires, requests, resolutions, and follow-up tasks. - Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines. - Display a courteous and empathetic attitude to all customers. - Perform research to answer customer inquiries and requests. - Grow existing customer accounts through exceptional customer service and effective sales techniques. - Meet quantitative performance metrics as outlined. - Keep customer accounts current by updating databases during calls.

Job Requirements

- BSc degree in Business Administration or related field. - Years of exp: 1 year at least of customer service or sales. - Experience working with inbound and outbound calls, customer retention, and inside sales preferred. - Proficient in Microsoft Office. Excellent interpersonal and communication skills. -Previous experience in real estate field.