Senior Associate - Call Center (TPA)

Full time na Bupa Arabia no Saudi Arabia

Publicado em December 24, 2024

Detalhes do emprego

Senior Associate - Call Center (TPA) Job Description Role Purpose Handle inbound and outbound customer service calls and provide world-class service in every interaction for optimal call centre performance and customer satisfaction as per company and department’s standards. Provide a competent, courteous, efficient, and proactive point of contact for customers both internal and external with a high level of quality. Key Accountabilities Key Activities / Decision Areas

Calls Handling · Provide a high level of customer service and professional communication skills. · Maintain a thorough knowledge of all departments, Bupa Arabia network, products, and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times. · Highlight any recurring problems that are identified and direct the information accordingly so that corrective actions can be taken promptly. · Ability to use and interpret multiple systems for preauthorizations, claims research, contract interpretation, and provider network status. · Capacity to understand and interpret client and provider contracts while working with callers. · Provide customer satisfaction to both internal and external customers and strive to continuously improve service delivery.
Complaint and Conflict Handling · Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of supervisors.

Main Contacts (external and internal)

Relationship managers
Providers
Customers

Person Specification Education

Minimum requirement is a university degree.
Insurance certification is preferred.

Experience Fields

Customer Service or Call Center.
Working knowledge of personal computers and ability to navigate through software applications.
Ability to multi-task in a fast-paced changing environment and work well under stress.
Strong troubleshooting, problem-solving, and basic analytical skills.
Excellent follow-up skills. Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers.

Years of Experience 0-2 years in customer service, contact center, call center, or customer care position. Prepared by: Operations Manager – PA & CS Validated by: Director - Operations Date: 28-1-2013 Version: 1 Job Location: Jeddah, Saudi Arabia Job Role: Customer Service and Call Center Residence Location: Jeddah, Saudi Arabia #J-18808-Ljbffr

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Hiring company

Bupa Arabia

See all jobs at Bupa Arabia

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Início Arábia Saudita Senior Associate - Call Center (TPA)

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Senior Associate - Call Center (TPA)

Detalhes do emprego

Apply safely

Hiring company

Bupa Arabia

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