Clinic Relations and Switchboard

Green Life is one of the fastest growing clinic & dispensary groups in Australia. We've developed a healthcare service model that streamlines patient access to these medicines. Our Mission is to improve quality of life by simplifying access to plant based medicine. Our Vision is to see a world where plant based medicine is seamlessly integrated with mainstream medicine. At Green Life we Value:

• Accountability - We take ownership.
• Collaboration - We help each other to succeed
• Empathy - We care
• Enjoyment - We have fun along the way
• Integrity - We always do what’s right.
• Leadership - We all lead
• Excellence - We are committed to excellence.
• Innovation - We keep challenging the norm.

About the role The Switchboard Reception role plays a pivotal role in supporting all services within the facility. While the main function of the role is answering all incoming calls, the Switchboard operator is a central hub of information for patients. There are numerous patient enquiries and reception duties within this role. The role is fast paced and supports the facility 7 days a week Tasks & responsibilities A regular day will see you:

• Answer, screen and appropriately prioritise all telephone calls and enquiries
• Manage patient queries across both the clinic and the dispensary
• Initiate calls from patients who have left messages and follow up on patients
• Conduct new patient calls
• Demonstrating eagerness to learn new skills and immerse yourself in the medical cannabis space
• Manage administration tasks for the group

About you Passionate employees are the key to our success. If you possess the following, then we would love to hear from you!

• Keen interest to learn more about Medicinal Cannabis (existing knowledge not essential)
• Excellent customer service
• Strong communication skills between all stakeholders
• Dedicated work ethic
• Ability to work well in a team and autonomously
• Eye for detail and accuracy
• Ability to work and make decisions under pressure
• Able to work weekends

Benefits

• 30% off all products and consultations
• Monthly and yearly bonus's on performance
• Gift cards on your anniversary
• Embracing a collaborative, focused, and driven culture that rewards high achievers
• Joining an expanding global company during its exciting growth phase
• Playing a pivotal role in shaping the future of the multibillion-dollar cannabis industry
• Work from our new Coolangatta Office, potential move to Burleigh Heads 2025.

If you think this sounds like the right fit, we would love to hear from you! Click apply now.