Business Analyst BPO

Responsibilities

• Manage, maintain, and improve reporting requirements for the campaign;
• Create dashboards and decks for business reviews and presentations;
• Knows basic automation of reports;
• Provides basic analysis to reports and gives recommendations on how to improve numbers;
• Communicate effectively with internal and external customers.
• Collaborate with stakeholders to understand their needs and gather detailed business requirements.
• Analyze data to identify trends, patterns, and insights that inform business decisions.
• Develop and document business process models to illustrate current and future states.

• Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
• Solid critical thinking, problem solving, and interpersonal skills
• Demonstrates ability to give and receive feedback with peers and business partners
• Ability to work independently with minimal supervision

• Must demonstrate sound arithmetic, analytical and problem solving ability.
• Ability to adapt to workload and multitask with attention to detail in a dynamic environment.

• Excellent verbal, written and comprehension skills
• Strong analytical and problem-solving skills.
• Proficiency in data analysis tools and techniques.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Experience with business process modeling and documentation tools.
• Knowledge of project management methodologies and tools.

• 2+ year of reporting experience and as a Business Analyst in a BPO set up
• At least 2 years experience in Team Management
• Any amount of experience in programming (VBA or SQL) is a plus.