Group Manager, IT Operations

Job Description

Job Title: Group Manager, IT Operations Job Description Your Journey at Concentrix + Webhelp Starts Here: At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet. We cannot achieve this vision without you! If you have an interest in improving business performance for the world’s best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you. * Are you ready to reimagine the world?* Does working for a company who invests in the future and is inspiring in the marketplace intrigue you?* Are you bold in your decisions, and do you have contrarian views on how to run a business?* Are you fanatical in your pursuit to continue improving your capabilities? Concentrix + Webhelp provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including private medical plans, competitive salary, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region. In our Information Technology and Global Security team, you will deliver cutting-edge technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of design, build and run the future of CX. We’re a remote-first company looking to hire the absolute best talent in the world. #LI-Onsite You need to have is: Proven experience as a IT Manager or similar role. Professional certification (e.g. MCSA, CCNA) is a plus. Embracing customer first approach, able to develop trust-based relationship with internal customers and understand their needs Embracing one-team approach, able to be a strong team player Excellent command of English You will: 5+ years of experience with Switching & Routing, Wireless, MPLS, VOIP Knowledge of network security technologies and protocols. Especially Fortigate product family (Sandbox, Mail GW, FW, WAF, VPN, SD-WAN etc.), Experience with providing technical support for servers, storages, network devices and related IT equipment; Maintaining data backups and asset lifecycle management; Monitor and maintain an accurate inventory of IT assets and other technical equipment of the company. Conduct system troubleshooting to segregate and identify general system/network problems. Maintain all local software and hardware licensing to ensure conformance. Manage related vendors to keep infrastructure availability up Maintain vulnerability management and disaster recovery preparation. Support implementation and troubleshooting of all actions, additions and major changes to support SIEM and DLP systems Provide necessary actions, for client, security and internal audits. Recommend software and hardware solutions comprising of upgrades and new acquisitions. Install software, maintain and introduce training as needed. Maintain and update documentation of procedures and configurations. Inform senior staff about industry innovations and recommend relevant upgrades. Location: EGY Cairo Egypt-Smart Village Building B2110 Language Requirements: Time Type: Full time2024-12-17 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents