IT Senior Executive

Responsibilities:

• Ensure that all network and server equipment is operating efficiently and effectively, including the maintenance, upgrade, and installation of all network and server components.
• Maintain an up-to-date inventory of server and network equipment.
• Ensure compliance with data backup protocols and security measures, protecting Institute data with robust solutions that are regularly updated.
• Monitor network performance to meet the Institute’s information needs and implement strict security systems across all IT resources to prevent breaches.
• Introduce new technologies to enhance work productivity and ensure a secure internet experience for users.
• Minimize downtime for IT equipment in accordance with standard operating procedures.
• Attend to and resolve all user requests in a timely manner.
• Manage projects for the implementation of IT application systems, analyzing and developing solutions to support business operations.
• Provide first-level system support and helpdesk services for application users, administering IT Business Application Systems to ensure optimal functionality.
• Conduct periodic system maintenance and plan for application upgrades, along with providing user training.
• Prepare and submit timely monthly reports for the department.
• Manage operations related to computer networks, hardware, software, and IT infrastructure to ensure proper functioning.

• Diploma or Bachelor’s Degree in Computer Science, Computer Engineering, Information Technology, or a related field.
• At least 5 years of relevant work experience in end-user and network support.
• Good technical background in networking (switches, routers, firewalls), Windows and Linux systems, and databases.
• Basic knowledge of programming and scripting is a plus.
• Strong troubleshooting skills in computer peripherals, LAN/WAN, and infrastructure knowledge.
• Self-motivated, proactive, and adaptable, with good practices in general IT and end-user support.
• Ability to respond promptly to service issues and requests, demonstrating analytical and problem-solving skills.
• Capable of collaborating with external parties (stakeholders, vendors, and service providers) to achieve results.
• Proficient in prioritizing tasks effectively and able to work both as part of a team and independently with minimal supervision.
• Experience in compliance documentation.