Microsoft Dynamics 365 & Power Platform

Job Duties The Experienced Manager will participate in and lead the following job duties as directed:

1. Strategy, Requirements & Selection: Needs Assessment: Collaborate with stakeholders to define requirements for new and existing D365 and Power Platform solutions.
2. Documentation: Document existing enterprise business applications, business processes, and user personas impacted by D365 and Power Platform.
3. Process Improvement: Identify inefficiencies and opportunities for improvement within current systems, focusing on D365 and Power Platform capabilities.
4. Future State Design: Develop and present future state options for client evaluation, leveraging D365 and Power Platform features.
5. Security Best Practices: Understand and implement security structures and best practices specific to D365 and Power Platform.
6. Evaluation Metrics: Design scorecards and dashboards for evaluating potential business applications within the D365 and Power Platform ecosystem.
7. Solution Functional Design: Business Process Design: Perform functional design for business processes using D365 and Power Platform to maximize business value and agility.
8. Customization and Configuration: Lead the customization and configuration of D365 and Power Platform solutions to meet business requirements.
9. Consulting : Client Engagement: Gain a deep understanding of client needs and propose solutions that leverage D365 and Power Platform to exceed expectations.
10. Program & Project Management: Project Documentation: Document and maintain project milestones, phases, and budgets specific to D365 and Power Platform implementations.
11. Progress Monitoring: Track project progress, risks, and issues, ensuring successful delivery of D365 and Power Platform solutions.
12. User Support: Develop user documentation and provide training and support for D365 and Power Platform users.
13. Implementation and Support: Functional Support: Provide ongoing functional support for D365 and Power Platform solutions, managing issues and change requests.
14. System Configuration: Perform system configuration tasks for D365 and Power Platform workstreams as required.
15. Business Development and Account Management Identifies new business development opportunities.
16. Leads and supports scoping and estimating of new opportunities.
17. Serves as escalation contact for client satisfaction and delivery issues.
18. Co-owns client relationship management.
19. Organizational Leadership Participates in practice leadership and best practices definition.
20. Supports new go-to-market service offerings.
21. Defines new delivery capabilities and associated templates and accelerators.
22. Participates in practice recruiting.
23. Defines supporting learning and development frameworks.
24. Serves as mentor, manager, and career coach for EBA team members.

• Fosters a positive demeanor, learning attitude and client service mentality with the team.
• Working Environment: Hybrid Office Timing: 2:00 PM to 11:00 PM IST Other duties as required.

• Owns and drives completion of projects and large key workstreams within as directed by practice leaders.
• Manages projects and larger workstreams as directed.
• Reviews quality of team deliverables
• Mentors and develops senior consultants.

• Fourteen (14) or more years of business process analysis and/or business application education or experience, required.
• Ten (10) or more years of experience with ERP or CRM Product, required.
• Client facing best practice consulting experience, required.

• One or more current certifications in Microsoft Dynamics 365 or Power Platform, such as:

1. Microsoft Certified: Dynamics 365 Fundamentals
2. Microsoft Certified: Power Platform Fundamentals
3. Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert
4. Microsoft Certified: Power Platform Developer Associate

• Additional certifications in related technologies, preferred.

• Microsoft Power Platform tools (Power Apps, Power Automate, Power BI), required.
• Microsoft Visio, PowerPoint, Word, and SharePoint, required.
• Smartsheet, preferred.
• CRM experience (Microsoft Dynamics 365 or Salesforce), preferred.
• ERP Experience (Microsoft Dynamics Business Central, Microsoft Dynamics 365 Finance & Operations, NetSuite, or Acumatica), preferred.
• Enterprise software strategy, selection, and implementation experience, preferred.

• Strong analytical, problem solving, facilitation, documentation, and communication skills, required.
• Excellent communication and presentation skills, both verbal and written, preferred.
• Excellent interpersonal and customer relationship skills, preferred.
• Business process analysis, design, and process flow skills, preferred.
• Excels at operating in a fast-paced technical environment, preferred.