Detalhes do emprego
Company Description
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.Job Description
- In charge of supervising bell desk, valet, transportation and airport operations.
- Ensure all deliveries are recorded and documented.
- Ensure deliveries are completed in a proper, courteous and timely manner.
- Communicate effectively both verbally and in writing to provide clear direction and information to heartists in performing their tasks.
- Train bell service heartists so that they have the necessary skills to perform their duties with maximum efficiency.
- Ensure the equipment is cleaned and maintained on a daily basis.
- Assist guests with transportation by liaising with our transportation and airport team.
- Ensure the areas are kept clean and stocked with supplies at all times, including public spaces.
- Assist other departments as needed (i.e. housekeeping, valet, Business-Center, etc.).
- Maintain a safe working environment. Report and correct if possible, any unsafe acts or conditions.
- Answer and assist with inquiries, in person and on the phone, providing information on the hotel and local area to guests.
- Market and up-sell hotel rooms, facilities, and amenities whenever possible.
- Schedule the weekly bell desk staff operation as well as their breaks.
- Respond to queries positively.
- Follow department policies, procedures and service standards, including all safety policies.
- Report “Lost & Found” items.
- Perform other related duties as assigned or requested.
Qualifications
- Excellent written and verbal communication, interpersonal and leadership skills.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable.
- Fluency in English, secondary language preferred.
- Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry.
- Must have the ability to handle a multitude of tasks and guest requests.
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
- Knowledge of Opera Property Management System an asset.
- Ability to work cohesively with fellow heartists as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
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