Front Office Manager

Full time na a Laimoon Verified Company no UAE

Publicado em December 19, 2024

Detalhes do emprego

This is a new kind of hospitality, grounded in the spirit of discovery, the fantasy of nightlife and the adventure of connection. Hyde is more than a brand, it's a state of mind.HYDE HOTEL DUBAIHyde Hotels, Resorts & Residences, part of the world-leading Accor group, is the first Hyde hotel outside of the United States, Hyde Dubai Business Bay, in close proximity to the iconic Burj Khalifa directly fronting the Business Bay canal and promenade.The 276-rooms, all with balconies, is a mix of gracious standard rooms and luxurious suites with views of the Dubai Canal, the Dubai skyline and the iconic Burj Khalifa - the tallest building in the world.Hyde Hotel Dubai features three incredible culinary experiences including the Mediterranean concept, Cleo Mediterráneo, and contemporary Japanese from Katsuya. Also on the property is The Perq, a coffee concept, a lobby lounge, and Hyde pool & lounge as well as a spa, male/female salon, fitness center, a swimming pool and retail area.Job DescriptionThe PositionHas overall responsibility for providing leadership and management for the Rooms Division (Front Office, Concierge, Hyde Club Lounge, and Butlers department) and be accountable for its asset and performance - i.e., Rooms revenue & profitability, competitive revpar index, guest satisfaction, brand consistency and employee engagement. Also manages and drives performance to outsourced labor related to her Division (Valets, Limousine company).KEY ROLES & RESPONSIBILITIESMaintain complete knowledge of:All hotel features/servicesAll room types, numbers, layout, décor, appointments and locationsAll room rates, special packages and promotionsDaily house count and expected arrivals/departuresPrevious day's pickup and anticipated business levelsRoom availability status for any given dayScheduled in-house group activities, locations and timesAll hotel and divisional policies and proceduresMonthly forecast and budget itemsTour hotel daily; audit staff adherence to Hyde's service standards in all phases of service and job functions; follow up with designated employees where neededReview departmental/divisional profits, payroll expenses, rooms' expenses, cost per occupied room, previous day's occupancy and room revenuesConduct daily briefings, review all information pertinent to the day's businessPrepare weekly work schedules and Manager on Duty schedules in accordance with the staffing guidelines and labor forecasts; adjust schedules to meet business demandsConduct weekly meetings with departmental managers and review all information pertinent to the week's businessObserve and review guest feedback / comments and confer frequently with staff to ensure guest needs are being metMonitor and handle guest complaints in an expedient and effective mannerAnticipate sold-out situations/and know how many rooms are overbooked; assist in locating alternative accommodations for guests and assist in "walking" and following up with guests, in accordance with hotel policies and proceduresReview all out-of-order rooms daily with respective departments to determine most current status and estimated date for return to room inventoryComplete work orders for submission to Engineering for prompt maintenance repairsPrepare monthly, quarterly and yearly Rooms Division financial forecastsPrepare annual capital expenditures reportMonitor monthly status of all accrual categories, i.e., linen, bathrobes, uniforms, etc.Provide training and development opportunities for all management employeesConduct annual / semi-annual performance reviews for all managers; provide performance feedback to all staff; handle disciplinary problems and counsel managers and staffFacilitate divisional and departmental management meetingsMonitor and facilitate all Internal Defect Reports relating to the Rooms DivisionWork with appropriate departments in setting future rates and special packagesAssist with facilitation of all quality auditing processesMentor and train appropriate employees for upward growthActs as Brand Ambassador with all our key contacts, regular guests and maximizes guest engagement and drives a culture of guest relations with her teams.PERSONAL ATTRIBUTESSolid business / financial acumen with good understanding of luxury hotel operationsGood understanding of Property Management SystemAct as a role model in delivering elegant and understated service with sophisticationDemonstrate leadership qualities to build strong employee engagementStrong interpersonal skills and attention to detailGood communicator with fluency in English.Proven organizational skills, able to set and meet deadlines with quality results.Good understanding of budgeting, forecasting, expenses and payroll controlExecutive presence - self assured exuding quiet confidence and humilityEXPERIENCEMinimum 5-7 years of experience in managing Rooms operations in a luxury hotel gained from working in key cities / resorts destinations globally.QualificationsDegree from a reputable hotel school preferred.

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