Technical Support for Microsoft - Italian speaker in Lisbon
Full time
na Teleperformance Portugal
no
Portugal
Publicado em December 17, 2024
Detalhes do emprego
What you'll do
- Work with customers to resolve technical customer issues on the Partner Center Platform;
- Support deliveries;
- Determine technical support Pain areas while working with Customers;
- Provide feedback and details to Technical Advisors and PG teams;
- Achieve the CPE team goals and the time to resolution or escalation, enabling a response time similar to competitors;
- Maintain technical skills through completion of ongoing readiness and Platform training;
- Participate in the creation of future Microsoft support capabilities for the cloud.
- Fluent level of Italian and a English (minimum B2);
- Need previous interaction with M365 technology (SPO, EXO) (required);
- Basic Active Directory troubleshooting skills (users, mailboxes) (required);
- Knowledge of Basic API and Networking (required);
- Understand Basic programming (Python, C#,) (is a plus).
- Work location: Lisbon – one of the best and sunniest places to live in Europe;
- Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);
- One flight per year to your home country (within Europe);
- Health insurance from day one in the company;
- Ongoing certification and training opportunities;
- Refer a Friend Program with attractive incentives;
- Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.
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