Technical Support

Company Overview We are collaborating with an established MNC Consulting Services Company based in Bangsar South. Actively involved in expanding its digital transformation capabilities, investing in AI, IoT, and cloud technologies. They provide comprehensive solutions to address the challenges in customers' data center environment. The New Roles

1. Provide tier 1 and tier 2 support for desktop, laptop, and peripheral issues; troubleshoot hardware and software issues on Windows.
2. Install, configure, and maintain desktop operating systems and software applications.
3. Ensure proper configuration of desktop systems to align with organizational security and compliance requirements.
4. Set up new desktops and laptops, including imaging, deployment, and configuration for new users.
5. Plan and execute hardware upgrades and software migrations.
6. Create and maintain technical documentation and knowledge base articles for both end-users and internal use.
7. Monitor system performance and escalate issues when necessary.
8. Create reports on hardware and software inventory, system issues, and resolutions.
9. Work with other IT teams (network engineers, systems administrators, etc.) to resolve complex technical issues.
10. Assist in maintaining IT infrastructure, such as servers, printers, and storage systems.

Rewards Gained The opportunity to be part of a fast-growing group which is a leader in its field of industry and offers excellent career progression opportunities locally. A unique aspect of this role is the opportunity to leverage technical skills or a design background, which is highly advantageous in our innovative work environment. To Apply If you’re interested in this role, click ‘apply now’ to submit your resume (in MS Word format) to huicheng.heng@careerhorizons.com.my. Due to overwhelming responses, we will only be able to contact shortlisted candidates. #J-18808-Ljbffr