IT Specialist

Job Description

1.Implementation and Configuration : Implement and configure ManageEngine solutions based on customer requirements. 2. Technical Support: Provide technical support to customers for ManageEngine products, troubleshooting issues, and providing solutions. 3. System Integration: Integrate ManageEngine products with existing systems and third-party applications. 4. Training: Conduct training sessions for customers on how to use ManageEngine products effectively. 5. Documentation: Create and maintain technical documentation for ManageEngine solutions and implementations. 6. Project Management: Manage projects related to the implementation of ManageEngine solutions, ensuring timely delivery and customer satisfaction. 7. Pre-sales Support: Assist the sales team in technical pre-sales activities, including product demonstrations and presentations. 8. Continuous Learning: Stay updated on the latest trends and technologies in IT management and monitoring. 9. Customer Relationship Management: Build and maintain strong relationships with customers, understanding their needs and providing appropriate solutions. 10. Team Collaboration: Work closely with sales, support, and product teams to ensure a seamless customer experience.

Skills

1. Education: Bachelor's degree in computer science, information technology, or related field.

Preferred Candidate

Years of Experience Min: 2 Max: 5