Guest Experience Specialist

Job Description

Stella stays - who are we? Stella Stays is a prop-tech start-up with a mission to reinvent rental globally and a vision to create the future of living.  We offer beautifully designed, thoughtfully equipped, tech-enabled residences, and a seamless digital guest experience.  Established in 2019, Stella Stays is present and growing rapidly in major cities across the Middle East and North Africa (MENA), Europe and North America. Our proprietary technology empowers unmatched efficiency across real estate supply growth, interior design, pricing, economics, bookings, guest service, and property management.  Stella Stays is the winner of:

• 2022 Gulf Business Award for "Proptech Company of The Year" 
• 2021 Stevie Awards for the “Most Innovative Tech Start-up of The Year” and “Innovative Achievement in Sales” for our technology and revenue generation strategy respectively.

At Stella Stays - You will: As a Guest Experience Specialist at Stella Stays, you will play a critical role and be the primary PoC and face of the company for guests across multiple markets in Europe, Middle East and North America. You will also:

• Act as a primary member of the Guest Experience team in office
• Assist guests during their stay and manage in-unit needs that range from troubleshooting systems and appliances to quick housekeeping fixes.
• Be a member of the ‘messaging’ team to assist guests with booking inquiries, confirmations, and constant communication.
• Assist with management and coordination of daily operations such as; Cleaners, Inspections and Maintenance.
• Gain an intimate knowledge of all buildings and units.
• Help launch new locations/units, bringing them from empty to guest-ready.
• Have a knowledge of and be able to sell add-on sales by closing lead opportunities.
• Proactively respond to, troubleshoot, and resolve guest issues in a timely and positive manner.
• Follow through with daily tasks, such as going over and beyond to create an exceptional experience for the guests.
• Work with our various teams to find scalable solutions that improve quality, operational efficiency, and client satisfaction.
• Attend daily & weekly team meetings.
• Maintain company culture by having an upbeat and open attitude.
• Brainstorm and take ownership of projects to improve & scale Operations and Procurement systems.
• Be working in a hands-on working environment. Each day at Stella Stays will be different: you need to enjoy a fast-paced working style and be quick at reacting to last-minute changes. If you prefer to sit at a desk from 9am-5pm, this is not the position for you

Requirements

• Must be able to work flexible hours, evening, night and weekend work may be required
• Stable internet connection and A working laptop will be required for night shifts.
• Arabic and English fluency is a must. Russian and Turkish will be considered a plus.
• Effectively manage multiple projects and timelines
• Excellent communicator and comfortable speaking with people over call and email
• Must be self-driven and motivated but able to work with a team
• Creative, responsive, and adaptive in a dynamic and fast-paced environment.
• Strong attention to detail
• Must have the aptitude and desire to learn new competencies and skills
• Prior property management or hospitality experience is a plus
• Can prioritize and manage multiple projects within timeline and budget 
• Must have a genuine “I Can do!” attitude

If you have a passion for the hospitality industry and are excited to reshape the future of it by taking on this challenging and rewarding role, we encourage you to apply.