Customer service Agent - English
Full time
na Intouch CX
no
Egypt
Publicado em December 17, 2024
Detalhes do emprego
Job Description
Job Description
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives *Note:- If you are interested for above job description please share your CV on the WhatsApp- resume- Simran - +91 8121984814
Job Requirements
Job Requirements
- Job Requirements: Minimum 6 months of experience in Customer Service. English proficiency at B2 level or higher. Flexibility to work in 24/7 rotating shifts. Ability to work on-site at Maadi Technology Park. Immediate joiners preferred. No transportation provided, but a transportation allowance will be provided. Shift Details:*9-hour shifts (8 working hours + 1 break). 5 working days with 2 days off per week. International Semi-Voice Process. Salary: 17,000 EGP/month (Gross). *Note:- If you are interested for above job description please share your CV on the WhatsApp- resume- Simran - +91 8121984814
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