Customer Service
Full time
na solo sauce
no
Egypt
Publicado em December 17, 2024
Detalhes do emprego
Job Description
- Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
- Identify and address customer needs, with a goal of total satisfaction
- Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
- Meet customer-service department sales targets, generating leads when opportunities arise
- Follow company guidelines and procedures for communications with minimal supervision
- Recommend improvements to company processes for efficiency
Job Requirements
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
- Excellent in English speaking and writing
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