Executive, Contact Center Agent (Mandarin Speaking)

This job is for a Mandarin-speaking Contact Center Executive at Hong Leong Bank, providing exceptional service to customers. You might like this job because it offers opportunities for personal growth and training. RM 500 Petaling Jaya Full-Time few days ago

Job Description

We are seeking a highly motivated and customer-oriented candidate who is proficient in Mandarin (written and spoken) to join our dynamic team at Hong Leong Bank Contact Centre. This role focuses on providing exceptional and direct customer service over the phone and you will be the first point of contact for our Mandarin-speaking customers. The successful candidate will be reporting to Team Manager and there will be proper training provided upon joining the team. Key Responsibilities:

1. Attend inbound calls from Mandarin-speaking customers, addressing queries and requests with a courtesy and professional manner.
2. Provide high quality service to achieve customer satisfaction by resolving customer queries at first contact where possible.
3. Stay updated on Hong Leong Bank’s offerings and actively personalize service by cross-selling or up-selling bank products and services.
4. Maintain precise records of all customer interactions adherence with SOP and deliver proper escalation of unresolved matters to Team Manager / Service Manager for resolution.
5. Responsible for achieving individual targets and continuously striving productivity while maintaining quality and compliance.

Job Requirements

1. Diploma/Bachelor’s Degree holder with 1 year and above experience in call center. Fresh graduates proficient in Mandarin are invited to apply for this position as well.
2. Native level proficiency in Mandarin and/or other Chinese Dialects and working proficiency in English.
3. Excellent verbal and written communication skills as well as basic PC competency skills with the ability to quickly adapt to new software applications.
4. Strong interpersonal skills with a patient, customer-centric approach, problem-solving skills and ability to handle multiple tasks simultaneously.
5. Must be able to work on shift during weekdays, weekends and public holidays (allowance provided).
6. Must be willing to work in PJ City / OUG / Kelana Jaya.

Skills

• Customer Service
• Customer Support
• Banking
• Customer Relationship Management
• Call Center Experience

Company Benefits

1. Lateral & Vertical Career Growth Opportunities: Employees are able to achieve lateral and vertical career growth opportunities by applying for internal job openings internally.
2. Employee Study Award: Employees who have completed 1 year of service with the Bank are eligible to apply for educational financing.
3. Sports Participation Leave: 10 consecutive working days for employees who are participating in national or international sporting events.
4. Birthday Leave: Employees are entitled to 1/2 day of paid leave on their actual date of birth if it falls on a working day.
5. Sundry Loan/Financing: All officers, clerical staff, and non-clericals employees are entitled to apply for sundry loan/financing, subject to meeting the stipulated terms.

Additional Info

Last active - 1 hour ago

Experience Level

2 - 10 Years of Experience Senior Executive

Job Specialisation

Company Profile

Recognised as “Digital Bank of the Year”, Hong Leong Bank continues to pursue our vision to be a Highly Digital and Innovative ASEAN Financial Services Company. Headquartered in Malaysia with a growing presence in the ASEAN region, our ethos of being ‘Digital-at-the-Core’ powered by customers-at-the-forefront permeates in everything that we do - from the way we ideate, design to co-creating new experiences for our customers. To do this, we have built a vibrant environment and ecosystem that fosters a culture of customer-centricity and innovation. Today, the Bank provides a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. If you are looking for a fun, dynamic and high impact role in the digital banking space, we welcome you to explore your career opportunities with us!#J-18808-Ljbffr