CX Process Analyst

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all. Make an Impact by Analysing businesses processes, process optimization and digitalization Engaging directly and proactively with business areas to understand business objectives and main issues. Proactively seeking and recommending solutions to the challenges of the business areas thinking in a scalable way Defining KPIs and points of control for the process Generating and maintaining process flowcharts and documentation Monitoring and ensuring adherence to established processes Analysing requirements to solve complex business problems through technologies and systems. Research and development of new technological tools Defining metrics to evaluate the performance of the processes and the impact of the improvements implemented in the projects Negotiating and mediating with the business area to align action plans Assisting the business areas in implementing best practices for organization, delegation, decision making and team structure to improve efficiency Skills for Success Min Diploma in any field Excellent written, verbal communications and negotiation skills Capability to manage several projects, areas and stakeholders Strong experience analysing and improving cross functional business processes Proactivity in taking ownership of projects and issues Bonus if have telco experience, product knowledge Bonus if have 2 years of experience as a business process analyst or similar role Bonus if have experience creating process flows and documentation Bonus if have knowledge on Agile methodologies, Six Sigma, Lean, BPM, Project Management, Design thinking and Digital transformation desired Rewards that Go Beyond Full suite of health and wellness benefits Ongoing training and development programs Internal mobility opportunities Your Career Growth Starts Here. Apply Now! We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated. #J-18808-Ljbffr