Elements HR Services Pvt Ltd | HRIS - Talent Systems - Associate Director | gurugram

We are having an exciting leadership opportunity for a Senior Manager/Associate Director-HRIS Talent Systems with one of the Global Investment Bank based out of Gurgaon.Techno-functional roleExperience and Qualifications• Knowledge of and practical service delivery experience of core HR systems preferably exposure to or a combination of Cornerstone, Workday, Gloat etc.• Experience in managing performance of third-party-provided services and vendors• Knowledge of escalation procedures, incident management, and other disciplines related to service delivery• Strong organizational skills• Experience of developing and guide junior team members• Technical understanding of integration designs and associated system processes• JIRA and agile methodology.• Skills to manage system audits and test cycles, providing efficiency and accuracy to support activitiesResponsibilities • Manage Service Delivery across Talent Management, Learning and Recruitment systems and vendors, driving high performance. • Implement and oversee agile practices for the service delivery team, maintaining effective JIRA planning disicipline, sprint planning, daily stand ups and retrospectives, aligning to the model established in HRIS. • Prioritisation of work and backlog in alignment with stakeholder requirements, team capacity and CPO tech / HRIS Workday team as necessary. • Instill a culture of measurable improvement through KPIs across colleague experience and service delivery best practice. • Champion the use of technical planning tools to manage and plan capacity against priorities. • Analyse vendor roadmap enhancements and make recommendations to Product Owner and Business Stakeholders on options. • Support in Talent wide programmes of activity, spanning transformation programmes, data management and optimation, reporting needs, integration opportunities. • Understand and analysis innovation across the technology and vendor landscape to inform intelligent recommendations on high value options to address stakeholder requirements. • Seek and act on trends in service tickets improving experience for employees and HR. • Demonstrate best practice through the management of critical incidents across the technology portfolio coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews • Act as a the Product Owner delegate and support development of strategic recommendation and business case development. • Support the Talent Product Owner in the development of house governance and consistent approach to manage process and service optimisation. • Act as an advocate for Talent tools and service delivery activities, representing the team at key forums. • Be responsible for the end to end measurement of the Talent and Learning experience and use this to inform improvements and strategic direction in partnership with the Product Owner. • Develop SME expertise across Talent and Learning platforms and strategy and become a trusted advisor to senior stakeholders in the business. Performance and Quality Management • Provide regular updates to the Product Owner on performance and product deployments of service delivery • Lead quarterly vendor reviews, RFI/RFPs, risk reviews, audits, release oversight, risk and feature adoption, hold suppliers accountable to high performance and SLAs, and escalating issues. • Interpret complex business issues and understand the associated functional and technical implications • Communicate effectively with HR stakeholders and technology partners at different levels. People Management • Implement cross skilling and contingency planning • Development, continuous feedback and mentoring Project Management • Forecast and plan project activities, using story points to assess capacity and define practical work packages and sprints. • Support in the definition and scope of projects with CPO tech, ensuring design and delivery meeting the objectives of stakeholders. • Oversee the transition system development activities seamlessly to business as usual tasks and production support acceptance. Behavioural • Ability to manage, assess and prioritize tasks efficiently • Ability to address complex and competing business challenges • Manage stakeholders requirements with a focus on helping the articulate and understand rootcauses and outcomes. • Ability to work at a strategic and tactical level • Ability to address different audiences with the right level of complexity, language and refinement • Think from a customer viewpoint and provide a high level of service to internal clients • Engaged and excited about changing industry practices, design methods, system tools and techniques AGG