General Manager
Detalhes do emprego
We are seeking a dynamic and adaptive General Manager who combines servant leadership, operational expertise, and wine industry experience with a passion for excellence in hospitality. This is a keystone role that requires an inspiring leader capable of driving growth, motivating a close-knit team, and ensuring quality across every aspect of our operations. You will oversee and direct a wide range of functions, including health and safety, hospitality, cellar door development, operations, sales, marketing, viticulture, winemaking, finance, and human resources. Reporting to the Managing Director, you will play a critical role in defining and executing the strategic goals of our family-owned winery. Initially, your focus will be on overseeing key development projects, including a new winery, warehousing, and secondary cellar door, while driving future expansion across the Central Otago region. This role demands a hands-on, pragmatic approach, balancing strategic oversight with the adaptability to address day-to-day operational challenges. Key Responsibilities:
- Strategic Leadership
- Develop, execute, and report on the overall business operating strategy
- Manage seven direct reports and 20 company employees
- Define and uphold company policies, standards, and culture
- Operational Management
- Oversee health and safety for all staff and customers
- Manage and maintain full compliance across licenses, certifications, building infrastructure, and council requirements
- Supervise development projects, including winery construction completion, warehousing, and a secondary cellar door
- Ensure property grounds and buildings are maintained to the highest standards, including ad hoc property maintenance and organisation
- Provide direction for operational plans, technology and operating procedures for existing site and new developments
- Lead financial responsibilities such as cashflow forecasting, CAPEX, and reporting to Company Directors
- Monitor financial targets, expenditure, and overall budget performance
- Collaborate with department leaders and finance to ensure financial objectives are met
- Develop and implement sales strategies, including working with distributors
- Identify opportunities for revenue growth and market share expansion domestically and internationally
- Engage with guests, vendors, and industry professionals to strengthen brand presence
- Oversee the development of department plans and budgets
- Represent the winery with regional industry associations, at trade shows, and other relevant events
- Human Resources
- Act as the main point of contact for HR matters, including hiring, onboarding, and performance evaluations
- Manage all HR processes to ensure employee development and alignment with company goals
- Additional Responsibilities
- Collaborate on wine style and quality
- Assist with menu planning and development
- Take a hands-on approach to property maintenance, and operational tasks large and small as required, including property upkeep and supporting family requests
- Manage residential and commercial leases (three residential and two commercial properties)
- Proven experience in leading diverse teams with a focus on collaboration and servant leadership
- Strong organisational and problem-solving skills, with keen attention to detail
- Exceptional communication and interpersonal abilities to engage with a wide range of stakeholders
- Knowledge of winemaking processes, vineyard management, and hospitality operations
- Financial acumen, with the ability to monitor budgets, manage expenditures, and drive revenue growth
- Passion for sustainability, wine, and delivering extraordinary customer experiences
- Adaptable and proactive approach to managing challenges and opportunities in a fast-growing business
- Flexibility to work weekends, holidays, and non-standard hours as needed
- Minimum 5 years of experience in business management, finance, and hospitality, with relevant wine industry experience preferred
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