ZAIN1267 - Contact Center Agent

About The Role Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, assisting them in a professional manner that reflects our Zain values and mission. Your Responsibilities Will Include But Not Be Limited To

1. Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
2. Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
3. Providing product and service information to customers.
4. Promoting Zain's products and services by understanding customer needs and interests and providing them with the right offers that match those.
5. Troubleshooting service equipment issues.
6. Adhering to, and fulfilling, individual and team performance metrics.

1. High School / 1 Year Diploma & Above.
2. 0-3 years’ experience in a related field.

1. Excellent Communication Skills (Speaking and Listening).
2. Excellent Problem-Solving Skills.
3. High Drive for Achievement.
4. Strong Knowledge of MS Office.
5. Preferably Bilingual.
6. Ability to work under pressure.

1. Resume/CV
2. Passport-size photograph
3. Highest Education Qualification
4. Copy of Civil ID/Passport